USING MANAGEMENT INFORMATION SYSTEM TO IMPROVE CUSTOMER SERVICES AND GROWTH IN THE BANKING INDUSTRY

USING MANAGEMENT INFORMATION SYSTEM TO IMPROVE CUSTOMER SERVICES AND GROWTH IN THE BANKING INDUSTRY

ABSTRACT

This research work was carried out in order to examine the extent of using management information system (MIS) to improve customers service and growth in Access Bank Enugu with so much emphasis on the impact of computerization on its operation. This survey made are of information from oral interview questionnaires and certain analysis of published materials. The following are the highlights of result: There are various operations of the bank ranging from current account maintained by the bank to customers such as cooperate and financial adviser has become cumbersome as regards to various records to be processed. The bank would be able to keep and maintain records of various accounts and customers records as well as management and staff of the company by the use of modern electronic processor the computer. Based on these findings the following recommendations are made: The bank should ensure that every of its staff is computer literate so that their unable goods or objectives is achieved. There should also be an automatic Uninterrupted Power Supply (UPS) to guard information loss or disruption of work process in the event of power failure.