ABSTRACT
This work has been designed to look at the various
roles played by office managers in record management and carefully investigate
the problems and solutions to these problems office managers encountered while
managing record. The need for the study has arisen from the recognition of the
important role office managers play in an organization especially in information
or record management.
The
research study is divided into five sections. Chapter one has the introduction,
which introduces the subject matter. It also contains the background of the
study where the researcher unveiled the roles office managers played in
effective record management. This is followed by the statement of the problems where
the researcher enumerated the problems the office manager observes that impale
her to embark on this research work. It also has the objectives of the study,
research questions, significance and scope of the study. Chapter two contains
all related literatures of different authors who have written on the subject
matter. Chapter three emphasis on the research methodology. The research method
adapted is survey research. Data was obtained through the use of questionnaire
and oral interview. In chapter four, the presentation, analysis and
interpretation of data was formulated. Chapter five has the summary of
findings, recommendation and conclusion.
TABLE
OF CONTENTS
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of contents
CHAPTER
ONE: INTRODUCTION
1.1
Background of the study——————– 1
1.2 Statement
of the Problem——————– 5
1.3 Objectives
of the study————————– 8
1.4 Research
Question—————————- 9
1.5 Significance
of the Study——————— 9
1.6 Scope
& Limitation of the study————— 10
1.7 Definition of terms – – – – – 11
CHAPTER
TWO: REVIEW OF RELATED LITERATURE
other literature relevant to the topic
CHAPTER
THREE: RESEARCH METHODOLOGY
- Research
design————————— 22
3.2 Area of
the study—————————— 23
3.3 Population
and sample size———————— 23
3.4 sampling
Techniques———— 23
3.5 Description
of Instrument——————— 24
3.6 Method
of data collection———————- 25
3.7 reliability and validity of measuring
instrument
3.8 Method
of data Analysis———————– 25
CHAPTER FOUR:
PRESENTATION AND ANALYSIS OF DATA
- Research
Question 1————————— 26
4.2 Research
Question 2————————— 28
4.3 Research
Question 3————————– 29
4.4 Research
Question 4————————– 32
4.5 Research
Question 5————————– 33
4.6 Discussions
of Findings———————– 34
CHAPTER
FIVE: SUMMARY, CONCLUSION
AND RECOMMENDATION REFERENCE
5.1 Summary
of Findings—————————– 37
5.2 Conclusion————————————- 38
5.3 Recommendations—————————– 39
5.4 Area of
further Research———————- 41
Appendix 1
Letter———————————————— 44
Appendix 2
Questionnaire——————————— 45
CHAPTER
ONE
1.0 INTRODUCTION
As
you know in every office, a large volume of information in form of letters,
circulars, and telegrams are sent to outsiders or received from them. Inside
the organization also written materials are exchanged between different
departments. All this items when received need to be documented by an office
manager for future reference. A planned and efficient handling of these records
is essential for the success of any business organization. It is described as
the backbone and an integral part of an office.
Hicks (1964) described that In the
course of doing business, records are created through a variety of government
activities such as vehicle registration, professional licensing, procurement
contract transactions, general correspondence, and other external and internal
business processes. Records may be created and transmitted in a variety of
ways:
• Handwritten.
• Typewritten.
• Audio/video recording.
• Computer generated (including e-mail and
databases).
These
records support, document, and provide evidence of a variety of organizations
activities including:
• Business processes.
• Program evaluation.
• Information policy making processes.
• Accountability ensurance.
• Facilities planning.
This paper addresses the role of office managers in record management, real world dilemmas of what a record is and the task of its lifecycle management by proposing a working definition of a record, discussing the challenges of managing records by office managers, and identifying a set of best practice recommendations.
1.1 Background of the Study
Records
capture information used to protect the rights and interests of governments,
businesses and citizens and to preserve history and culture by documenting
information about noteworthy people, issues, places, and events.
Most of these records are useful for a relatively short period of time and can then be destroyed. Some of the records will represent the agency’s business record and need to be maintained for stewardship and public accountability purposes. Some records need to be preserved for many years, and a few should be preserved permanently to maintain the historical record. The challenge for public officials is to manage each of these types of records, making sure that those records with important information are preserved, while records that are no longer valuable are disposed of in an appropriate and legal manner.
The office managers is the back-bone of any
organization, thus, she is also important to the organization because of her
ability to remain calm under extra-ordinary conditions of the work pressures
and human demand. This view of the
secretary’s functions are archaic one in view of the changes that have taken
place in her training and her job, but
one might ask “is there anything so unique about the office managers and her ability in
handling office records.?” The answer is
“Yes”, the office managers besides being an officer who is in charge of correspondence
or records or confidential personnel should be able to know how to handle
office records properly. It is hoped
that at the end of this study, its will provide or identify the roles office
managers played in record management.
Handling of office records by office managers has always been a problem and office managers has a serious role to play in organizing and preserving these records for the organization productivity. It was under this background that the researcher is prompt to carry out this research.
THE ROLES OF OFFICE MANAGERS IN RECORD MANAGEMENT (A CASE STUDY OF FIRST BANK NIGERIA Plc, OWERRI)
