THE ROLE OF PUBLIC RELATIONS IN MARKETING ORGANIZATION ( A CASE STUDY OF PZ CUSSONS NIGERIA PLC, ABA)
ABSTRACT
This study was necessitated by the need to find out the role of Public Relations in our marketing organization and to know how well it is used as a promotional tool in the marketing organization, thus this topic “The Role of Public Relations in Marketing Organization”, a case study of PZ Cussons Nigeria Plc, Aba. In chapter one, we were made to understand that Public Relations has often been understood in effect and that most organization only involved themselves in production of goods and services failing to realize what PR can do in the promotion of those goods and services. Chapter two has to do with current literature review relevant to the study of Public Relations activities in an organization. Chapter three indicated the research design, data collection instruments, and the method used. In chapter four, the presentation and analysis of data were presented. The data collected were analyzed based on the responses collected from both the questionnaire and oral interviews classification of sample units were also stated here. Finally, chapter five presented the summary of findings restatement of the problem, conclusions, recommendations and suggestions for further study.
CHAPTER ONE
BACKGROUND TO THE STUDY
The role of public relations is very important in our organization. Public relations is an important area of management on which both business and non-business organizations depend directly or indirectly for their continued existence. Public relations touch all aspect of the corporate life and operations of every organization from production and personnel to finance and marketing management. Public relations has to do with communication, information, internal/external goodwill or reputation and different relationships of all of which every organization needs to continue existing. Public relations holds the key for mutual understanding between the government in contemporary societies and their citizens, other organizations and their international community.
Despite all these things that public relations does, it has remained in many countries, as one of the least understands area of modern management. Many public relations practitioners have not sufficiently exposed themselves to the right education or body of knowledge in public relations that will make them true professional, some people outside the profession have very narrow derogatory and wrong perceptions of what this management discipline does or is all about. Sometimes, corporate
Bribes are called PR and public relations managers or executives are regarded as mere press or publicity agents, errand boys, party organizers and cover-up gimmicks for experts and cover-up gimmicks for experts that are hired. It should be noted that public relations activities are done in order to complement the survival goals of any business organization and every non-profit organization. Marketers should strive to understand mechanics of the complementary tool-PR. According to Anyanwu (2005:231), most firms has found it lucrative to engage in public relations related activities because of their size of operations and the associated complex problems. These business organizations depend on one another as well as their customers for survival. If a marketing organization like Pz Nigeria plc, Aba does not meet up with their customer’s orders due to one problem or the other, a problem may exist between the company and its customers. In this case, public relations can perform some magic to resolve the dispute. Anyanwu (2005:231), posit that a public relations conscious firm will immediately communicate the reasons for its inability to meet the orders as stipulated. It will go further to provide assurance to the customers. From the above introduction, we bring in a definition of public relations as “the deliberate planned and sustained effort to establish and maintain mutual understanding between an organization and its public”.
1.1.1 PROFILE OF THE COMPANY
The city of Aba is dotted with several factories and industries, a number, which can be favourably, compares to any other city in the country. One of these existing organizations is the Pz Nigeria plc, Aba. Pz industry was incorporated in England in 1994, and it was established in Nigeria in 1999. it is a multinational and public liability company with 60% of its equity share held by Nigerians and 40% held by foreigners. It started as a trading company across the western coast of Africa. It began with the marketing of palm produce, cocoa seeds, groundnuts and other cash crops. Today, the production capacity of Pz Nigeria plc has extended its brands of laundry soap include Eva, Joy, premier, imperial leather, e.t.c. the company has its sulphonation plant in Lagos where they produce elephant tempo and jet brand of detergents. The Lagos plant also engage in the production of pharmaceutical and perfumes such as Alagbin, Chinese balm, maladin, and other anti-malaria drugs.
The company also engage in the production of some home electrical appliances like air conditioners, hair driers, home theaters, etc. the company also engages in the exportation of raw materials like palm kernel oil, palm kernel cake and glycerine crude to other countries where they are needed for use. Pz product quality is of international standards and its branches are located in about thirty-seven (37) countries in the world today. The company is made up of many sections and departments that runs its production and marketing activities. The departments in Pz Nigeria plc. Aba is as follows:
1. Production department
2. Engineering department
3. Marketing department
4. Purchasing department
5. Administration department
6. Shipping department
7. Finance and account department
8. Human resource department.
1.2 STATEMENT OF THE PROBLEM
The study and practice of public relations today in the country is associated with a lot of problems and some of these problems include the following:
1. Poor knowledge of the roles of Pr hinders its smooth practice in a market organization.
2. The absence of PR department result in the failure to achieve its marketing goals
3. Inadequate funding of PR activities negatively affect marketing organization corporate image.
4. Lack of basic training by PR practitioners leads to poor marketing output.
1.3 OBJECTIVE OF THE STUDY
The objectives of the study are as follows:
1. To carry out a critical analysis of public relations practices in the country viz-a-viz its roles in marketing organizations
2. To unveil the causes and implications of the ineffectiveness of the public relations practitioners at his chosen profession.
3. This study aims at bringing to the fore, the extent of understanding of public relations in Pz Nigeria plc, Aba in dealing with its internal and external publics.
4. This work will also examine the effort of the management of Pz Nigeria plc, Aba in making PR what it should be in the organization.
5. This work will find out various tools of public relations used in marketing of goods in Pz Nigeria plc, Aba.
6. This study also aims at unveiling the perception the internal and external publics have on Pz plc, Aba.
7. Finally, to encourage and advice the Pz Aba on the use of public relations and prefer suggestions in area of defect.
1.4 RESEARCH QUESTIONS
1. Has public relations helped in the achievement of marketing objectives of Pz Nigeria plc, Aba?
2. Does the public realize the roles of public relations in promoting goods and in community development in Pz plc Aba?
3. Has Pz Aba achieved its major promotions, aims and objectives through the effect of public relations?
4. What image does the internal public have of the public relations unit of Pz Aba?
5. What are the public relations tools and how have those tools helped in building up good relations between the organization and its public?
1.5 RESEARCH HYPOTHESIS
The following hypothesis stated in null and alternative forms will be tested to help resolve the problems being studied i
