THE ROLE OF MANAGERS IN MANAGEMENT OF SMALL SCALE BUSINESS ORGANIZATIONS. (A CASE STUDY OF TOP RANK HOTELS INDEPENDENCE LAYOUT ENUGU).

THE ROLE OF MANAGERS IN MANAGEMENT OF SMALL SCALE BUSINESS ORGANIZATIONS. (A CASE STUDY OF TOP RANK HOTELS INDEPENDENCE LAYOUT ENUGU)

ABSTRACT

The role of a manage in a small business organization is so vital that for any small business organization  to stand firmly, the three major role of a manager such as inter-personal, information and co-ordinating roles must be integrated to ensure the betterment of the organization.

It acts as a habitant for the wheels of a small business economic development and nation.  Moreover, effective role of manager has contributed to the increase in the organization productivity’s and their income, which will ensure the continuity of the organization

Besides, some manages have also contributed to the detriment of the organization by some dubious characters exhibited by them. For instance wrong uses of funds, pilferage, frauds and failure to carry out employees training scheme that will activate their working abilities.

Infant, the government should recognize the importance of small business organization sector because when they are firmly established the nation is built up, so it is advisable for the government to help in strategies in which this ugly situation of things are solved immediately.

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY

This study is set to investigate the role of small business organization with a case study of Top Rank Hotel Independence Layout, Enugu by investigate, this industry was commissioned on 1st December 2004, and it has seven department. They are food and beverage department, front office department, accounts department house keeping department, security department, marketing department and personnel department the engage in services serving  guest, attending  to guest or customers, keeping records, cleaning environments and rooms, securing the guests life and environments telling people about the industry, recruitment of workers.

Based on the study, a manager is a person who holds a management position and who performs the process of management, or one who occupies management position and performs organization timal functions of management.

More so, the manager by the classification of management occupies administrative position (Top level) managing director or general, then operative the workers) these groups are all involved in the accomplishment of the organization:- eg. Meeting a target, assembling finance  data and Etc.

The service, supervisors, marketing manager and finance officer, when an operative or O.R (owner’s representative) perform the work of administrative and management the activities are known as operative management. In other words management as job or activity undertake decision – making, the process of decision making is one of deciding, the course of action and that of solving business problems. There are two types of personnel decision which a businessman makes as he seeks to maximize his own income value or pleasure.

And managerial decision affects not only the welfare of the other but other benefits accruing to the other persons connected with the organization.

Secondly, job co-ordination has to do with a manager’s responsibility for planning and maintaining a harmonies relationship between personnel and physical factors in an organization.

The purpose of co-ordination  is to link the company together as a unified whole, the planning, organizing and controlling reveal or explain the exact nature of the work of a manager, the activities of planning, organizing and controlling are called functions of management.

The interrelation between the flour functions e.g planning, organizing, motivating and controlling, the managers use these activities solely for the purpose of reaching organizational goal or objectives. For explanation, organizing is based on well thought out plans developed during the planning process while motivating system must be tailored to reflect both these plans and the organization design used  to implement the plan.

So, the role of a manager in a small business organization is a pattern actions expected of the manager in activities involvement as a social system geared towards goal achievement of the organization goal at a lower price. Profit cannot be the goal instead must profit must be by product, or services.

THE ROLE OF MANAGERS IN MANAGEMENT OF SMALL SCALE BUSINESS ORGANIZATIONS. (A CASE STUDY OF TOP RANK HOTELS INDEPENDENCE LAYOUT ENUGU)