THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY IN THE MANAGEMENT OF TERTIARY INSTITUTIONS

          The world is growing at a very fast rate with regards to Information Technology and human resources management processes and methods. Information and Communication Technology (ICT) provides adequate potentials for enhancing productivity of human resources in small and large organizations, although; the gains of information and Communication Technology in the industrialized countries have been noted to be far reaching than in the developing countries.

          Agenti (2002 – 2003) argues that, since contemporary organizations become more focused on retaining a happy workforce with changing values and different demographics, they have necessarily had to think more seriously about how they communicate with employees.

          Every organization including educational institutions need to give the internal audience equal attention to those external organization (Wright 1994). Dolphin (2005) noted that ‘communication professionals have to recognize the importance of integrating the internal messages communicated externally.” 

          “as societies develop, therefore, technologies of handling information become more sophisticated because a combination of older and new technologies can be used simultaneously. For example, in a first phase of human development, (nomadic hunting and gathering communities) the technology of processing information was organic” (Kamuzora, 2006).