THE ROLE OF ADMINISTRATOR IN THE MANAGEMENT OF ORGANIZATIONAL CRISIS: A STUDY OF ANAMBRA STATE WATER CORPORATION

TABLE OF CONTENTS

Title page                                                i

Approval page                                          ii

Dedication                                               iii

Acknowledgement                                     iv

Abstract                                                  vi

Table of contents                                      vii

CHAPTER ONE

1. Introduction                                      1
2. Background of the study                     1
3. Statement of the problem                   3
4. Objectives of the study                       4
5. Research questions                            5
6. Significance of the study                     6
7. Scope of the study                             7
8. Limitation of the study                       8
9. Definition of terms                             8

CHAPTER TWO

• Literature review                                       9
• Introduction                                             9
• The crisis management continuum              15
• Definition and nature of Administration        16
• Consequences of organizational crisis           30

CHAPTER THREE

• Research design and methodology               35
• Introduction                                             35
• Research design                                        35
• Sources/methods of data collection                    36
• Population and sample size                         37
• Sample technique                                     37
• Validity and reliability of measurement instrument 39
• Method of data analysis                             39

CHAPTER FOUR

• Presentation and analysis of data                       40
• Introduction                                                    40
• Presentation of data                                                40
• Analysis of data                                               41
• Interpretation of result (s)                                50

CHAPTER FIVE

• Summary, conclusion and recommendations       51
• Introduction                                                    51
• Summary of findings                                        51
• Conclusion                                                      53
• Recommendations                                           54

Bibliography                                                    57

Appendix                                                               59

CHAPTER ONE

• INTRODUCTION
• BACKGROUND OF THE STUDY

This particular project aims at looking into the role of an administrator in the management of crisis. The selection of this topic has borne out of the realization of the need to evolve possible solution to myriad of crisis of organizations growth.

Available resources is an organization need to handled effectively in order for its objectives to be achieved, it is in this light that Eresimadu and Nduka (2007) see administration as specifically implying the careful arrangement of the resources available for production so that when mobilized they should operate on a unity for the achievement of a corporate objective.

The central/purpose of administration in an organization is that the co-ordination the efforts of people towards the achievement of set goals. It is an every minute affair affecting individuals and groups of individuals in their efforts to realize a common goal.

Administration in this context can be seen in bringing materials together for effective and functional production in an organization this means that it strives to achieve the all organizational goals by the best possible means. It concerns itself with the management of available resources in the organization in order to ensure minimum input with the possible maximum output or productivity.  (Okeke et al 2008:6). It is coordination of resources towards the attainment of some predetermined simply put deals with the coordination of resources to ensure effectiveness while aiming at effective management an administration has to involve himself directing or indirecting in planning, organizing, co-ordinating and controlling.

Okereke and Ukaje (2007) defined administration as involving the provision and maintenance of the necessary manpower and plant facilities in order to render useful services to those who need it with a view of bringing about desired change in the growth of an organization. With this in mind an administration therefore is concerned with managing factors of production such as facilities for the achievement of organizational objective.