THE ROLE OF ADMINISTRATIVE OFFICERS IN EFFECTIVE SERVICE DELIVERY

This study examines critically the Role of Administrative Officers in Effective Service Delivery: A case study of Uyo City Polytechnic, Uyo. The work had the following objectives: to examine the role of administrative officer in effective service delivery in Uyo City Polytechnic; to find out whether administrative officers have discharged their functions effectively and also to ascertain whether the role of administrative officers can contribute to the growth and development of any Academic organization, and the hypothesis are: There is a significant relationship between the role of administrative officers and effective service delivery; Administrative officers contribute to the achievement of organizational goals: The role of the administrative officer is not a prerequisite for the achievement of organizational goals. The work utilized survey and questionnaire as the principle instrument for collecting data. From a total population of 110, 50 were sampled out randomly. Questionnaires were administered to the sampled number. Percentages and tables were used as statistical tool for testing hypothesis. Based on the findings, it was discovered that administrative officers help in ensuring effective service delivery in Academic organization and so their position should not be undervalue. It was recommended that administrative officers should be adequately trained. Administrative officers (administrators) should be allowed to take decision which will enhance organizational goals without any political interference.