THE IMPACT OF THE INTRODUCTION OF THE COMPUTER ON THE SECRETARIAL PROFESSION (A CASE STUDY OF SELECTED BANKS IN ENUGU METROPOLIS)

THE IMPACT OF THE INTRODUCTION OF THE COMPUTER ON THE SECRETARIAL PROFESSION (A CASE STUDY OF SELECTED BANKS IN ENUGU METROPOLIS)

ABSTRACT

The degree to which computer is used in offices has been of serious concern to secretarial profession. This study investigated the impact of the introduction of the computer on the secretarial profession and how the secretarial react to the introduction of computer.

In order to arrive at a conclusive decision on the above objective, the researcher carried out a library research, interviews and questionnaires.

The populations of this study consisted of hundred secretaries in some selected banking institutions namely; First Bank of Nigeria Plc, Okpara Avenue, Union Bank of Nigeria Plc, Uwani and Abakpa Nike  Community Banking Limited. Questionnaire and Oral interview were used to collect data.

The statistical tools used are average and percentage. When the data was analyzed, it was found that secretaries do not react adversely to the introduction of computer in their offices, computer have created new skills for the secretary and have added some spices to their work. With the acquisition of such skills, secretaries are now seen as indispensable tool in the office, thus giving them good professional status. And it was recommended that secretaries should develop attitudes and learning skills that would enable them to take advantage of new opportunity.

TABLE OF CONTENTS

CHAPTER ONE

Introduction

Background of the study

1.1              Statement of problem

1.2              Purpose of the Study

1.3              Research Questions

1.4              Significance of the study

1.5              Delimitation of the study

1.6              Definition of terms

CHAPTER TWO

Literature review

2.1              Perspective on Computer

2.2              Computer and organizational output/productivity

2.3              Computer and workload

2.4              Computer and workers health

2.5              Computer and redundancy

2.6              Synthesis of literature

CHAPTER THREE

Research methodology

3.1              Area of Study

3.2              Research design

3.3              Population

3.4              Sample and sampling technique

3.5              Instrument for data collection

3.6              Method of gathering and Administering of data

3.7              Validation of research

3.8              Method of data analysis

CHAPTER FOUR

Data presentation

CHAPTER FIVE

Summary of findings, conclusion,

And recommendation

5.1              Summary of findings

5.2              Conclusion

5.3              Recommendations

5.4              Suggestion topics for further research

5.5              Limitation

Bibliography

Questionnaire

THE IMPACT OF THE INTRODUCTION OF THE COMPUTER ON THE SECRETARIAL PROFESSION (A CASE STUDY OF SELECTED BANKS IN ENUGU METROPOLIS)