THE IMPACT OF ROLE OF SECRETARIES ON IMPROVING THE SERVICES RENDERED BY PHCN, ENUGU HEADQUARTERS.

THE IMPACT OF ROLE OF SECRETARIES ON IMPROVING THE SERVICES RENDERED BY PHCN, ENUGU HEADQUARTERS.

ABSTRACT

Generally, our society today tends to misunderstand who a secretary is and his impact in improving the quality of services rendered by both government parastatals and private sector.

As a result secretaries are looked upon and neglected because the society assume that their duties goes beyond typing and writing shorthand.

In this project, the researcher aims at finding and investigating their impact in improving the qualities of services rendered by government parastatals and find out what hinders them from performing effective functions.  And that both public and private sectors can perform without effective secretary.

During data collection, the study was restricted to only one government parastatal (NEPA) where questionnaires was administered to confidential and general secretaries selected at random and numbering thirty (30).

Analysis of their responds shows that secretaries contributes a lot in improving the quality of services rendered by government parastatals so that researcher concluded by recommending that secretaries should be cared for, be encouraged and remunerated in form of training to enable them advance in their career.

 TABLE OF CONTENTS

CHAPTER ONE

1.0              Introduction

1.1       Background of the Study

1.2       Statement of the Problem

1.3       The objective of the Study

1.4       Significance of the Study

1.5       Limitation of the study

1.6       Research Question

1.7       Definition of Terms

CHAPTER TWO    

2.0       Review of related literature

2.1       Definition of the Secretary

2.2       What a government Parastatals           is

2.3       The impact of Secretaries in improving

the quality of services.

2.4       The Peculiar Problems Secretaries Encounter

2.5       Difference between a secretary and a Typist

2.6       Summary of related literature

CHAPTER THREE

3.0              Methodology

3.1              Research Design

3.2              Area of Study

3.3              Population of the Study

3.4              Sample and Sampling Techniques

3.5              Instrument for Data Collections

3.6              Validation of Instrument

3.7              Reliability of the Instrument

3.8              Method of Data Collection

3.9              Method of Data Analysis

CHAPTER FOUR   

4.0              Data Presentation and Result

4.1       Summary of Results.

CHAPTER FIVE    

5.0              Discussion, Implication and Recommendation

5.1       Discussion of Results

5.2       Conclusions

5.3       Implication of the Result

5.4       Recommendation

5.5       Suggestions for further Study

5.6       Limitations of the Study

References

Appendix

THE IMPACT OF ROLE OF SECRETARIES ON IMPROVING THE SERVICES RENDERED BY PHCN, ENUGU HEADQUARTERS.