THE IMPACT OF INFORMATION TECHNOLOGY ON THE SECRETARIAL PROFESSION (A CASE STUDY OF SELECTED BUSINESS ORGANIZATIONS IN PORT-HARCOURT METROPOLIS)

THE IMPACT OF INFORMATION TECHNOLOGY ON THE SECRETARIAL PROFESSION (A CASE STUDY OF SELECTED BUSINESS ORGANIZATIONS IN PORT-HARCOURT METROPOLIS)

ABSTRACT

Information Technology that is formally known as modern office machines are widely been used in our offices today.  It is usually been used in order to facilitate office work and reduces labour cost.  The aim of this study is to determine the extent the Information Technology (IT) has helped the secretary in the dissemination/execution of his or her daily routine works.

Prior to the technological development in offices, clerical works were done manually.  But today the invention of some equipment such as word processor, computer, electronic typewriter, facsimile transceiver, accounting machines and telephone etc.

The purpose of this study is to investigate into the secretarial profession in order to find out the effects,  which the use of these modern office equipment have on the job performance of the secretary.  And in order to determine these, I designed questionnaires, which were distributed to secretaries and their boss.  After analyzing their responses, I found out among others that modern office machine enhances the efficiency of the secretary.

I also found out that secretaries were satisfied with their job because they are now using modern office equipment.  Based on my findings, I recommended that business organizations that are still making use of obsolete gadgets should replace them with the modern office machines in order to enhance the job performance of their secretaries.  I also recommended that institution of higher learning should procure this modern equipment to be used in the training prospective secretaries.

The scope of this research work is limited to some business organizations in Port-Harcourt metropolis, Rivers State.

TABLE OF CONTENT  

CHAPTER ONE

Introduction

1.1       Background of the study

1.2       Statement of the problem

1.3       Purpose of the study

1.4       Significance of the study

1.5       Limitation of the study

1.6       Research questions

1.7       Definition of terms

CHAPTER TWO

Review Of Related Literature

2.1              The impact of information Technology

devices on the job performance, efficiency

and satisfaction of secretaries.

2.2              Review of some information Tech. Machine

in an organization.

2.3              The place of the secretary in the face of

the advancement in technology.

2.4              Summary of literature review.

CHAPTER THREE

Research Methodology

3.1       Area of study

3.2       Population of study

3.3       Scope and sample techniques

3.4       Description of researcher instrument

3.5       Instruments of validation

3.6       Administration and collection of research instrument

3.7       Decision Rule

CHAPTER FOUR

Presentation and analysis of data

4.1       Qualifications of respondents

4.2       Level of working experience

CHAPTER FIVE

Summary, implications and problems for future study,

conclusion and recommendations

5.1       Summary of findings

5.2       Conclusion

5.3       Recommendations

5.4       Limitation of the study

5.5       Implication of the study

5.6       Problem of further studies

References

Questionnaire

THE IMPACT OF INFORMATION TECHNOLOGY ON THE SECRETARIAL PROFESSION (A CASE STUDY OF SELECTED BUSINESS ORGANIZATIONS IN PORT-HARCOURT METROPOLIS)