THE IMPACT OF INFORMATION TECHNOLOGY ON THE GROWTH AND DEVELOPMENT OF BANKING INDUSTRY IN NIGERIA. A CASE STUDY OF UNITED BAN FOR AFRICA PLC (BA), FIRST BANK OF NIGERIA PLC (FBN) AND ZENITH BANK PLC

ABSTRACT

Some of the tropical issues posing serious problems in both the private and sector are advances in technology. The sector that has been most radically affected is the financial sector. This information technology has become a critically business resource because its absence could result in poor decision and ultimately business failure. In this regard, the researcher intends to find out the impact of information technology on the growth and development of banking industry in Nigeria. The work paid attention to the concept of information technology, history of information technology, evolution of Nigerian banking industry, banking operations in Nigeria, application of information technology in Nigerian banking industry, the role of information technology in Nigerian banking industry, and the problems and challenges of information technology in Nigerian banking industry. The study examined the performance of the big three (3) commercial banks in Nigeria that adopts information technology in their banking operations. The researcher concluded that the introduction of information technology in Nigerian banking industry has immensely developed our banking sector.

TABLE OF CONTENTS

Title Page …     …     …     …     …     …     …     …     …     …     i

Dedication…    …     …     …     …     …     …     …     …     …     ii

Acknowledgement… …     …     …     …     …     …     …     …     iii

Abstract…        …     …     …     …     …     …     …     …     …     …     iv

Table of Contents… …     …     …     …     …     …     …     …     v

CHAPTER ONE: INTRODUCTION

1.1 Background of the Study…        …     …     …     …     …     …     1

1.2 Statement of the problem …      …     …     …     …     …     4

1.3 Research Questions…        …     …     …     …     …     …     …     5

1.4 Objectives of the Study…   …     …     …     …     …     …     6

1.5 Scope of the study…  …     …     …     …     …     …     …     7

1.6 Research Hypothesis…      …     …     …     …     …     …     7

1.7 Significance of the study… …     …     …     …     …     …     9

        References

CHAPTER TWO: LITERATURE REVIEW

2.1 Meaning of Information Technology   …     …     …     …     11

2.2 The History of Information Technology      …     …     …     12

2.3 The Evolution of Nigerian Banking Industry      …     …     14

2.4 Banking in Nigeria .. .. .. …        …     …     …     …     …     …     19

2.5 Overview of the Nigerian Banking system  …     …     …     21

2.6 The application of Information Technology in the Nigerian Banking Industry ..    …     …     …     …     …     26

2.7 The Role of Information Technology in the Nigerian Banking Industry .. .. .. .. …     …     …     …     …     …     40

2.8 The Problems and Challenges of Information Technology in the Nigerian Banking Industry  …     …     43

2.9 A Profile of First Bank of Nigeria Plc, United Bank for Africa Plc and Zenith Bank Plc .. … …     …     …     …     42

CHAPTER THREE: RESEARCH METHODOLOGY

3.1 Research Design .. .. .. …   …     …     …     …     …     …     55

3.2 Sample Size .. .. .. .. …       …     …     …     …     …     …     55

3.3 Sampling Techniques .. .. .. …   …     …     …     …     …     56

3.4 Nature and Sources of Data .. …        …     …     …     …     …     56

3.5 Techniques of Analysis .. …..     …     …     …     ….    …     57

3.6 Limitations and Problems of the Study      …     …     …     58

CHAPTER FOUR: PRESENTATION AND ANALYSIS OF DATA

4.1 Presentation and Interpretation of Data .. .. .. …                …     59

4.3 Test of Hypothesis .. .. .. .. .. .. .. …    …     ….    ….    …     78

CHAPTER FIVE: SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION

5.1 Summary of Findings .. .. .. .. .. .. .. …       …     …     …     …     85

5.2 Recommendations .. .. .. .. .. .. .. …    …     …     …     …     86

5.3 Conclusions .. .. .. .. .. .. .. .. …. …     …     …     …     …     89

APPENDIX .. .. .. .. .. .. … …     …     …     …     …     …     92

Bibliography .. .. .. .. .. .. .. .. 97

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

Information to a modern organization is a resource that is parallel in importance to land, labour and capital. It is a very vital and priceless resource. For centuries, man has tried to collate, store, process and retrieve information, and most importantly distribute or communicate it via the fastest means. It follows, therefore that man has tried various ways and methods to record and disseminate information in his attempt to proffer solutions to competing tasks over the centuries. Information therefore, is data that have been processed into meaningful and usable form, and it contains knowledge that reduces uncertainty in a particular situation (Senn, 1999). A powerful force drives the world towards a converging commonality, and that force is technology (Levitt, 1992). From the beginning of the world technology has being one of the most essential and important factors for the development of mankind (Coombs et al, 1987). During the last two hundred years, technology changes have often been related ‘to economic growth in the form of new types of goods and services.

However, information technology is a term which • generally covers the harnessing of electronic technology for the information needs of businesses at all levels. It Is a computer- based system as well as telecommunication technology for storage, processing, and dissemination of information, (Princhard and Cole 1997). It is no longer news that we are now in information age that is revolution and an information superhighway on which every corporate entity and profession must adopt if it is to survive in the 2 N century. The world of business and governance in the information age is further complicated by such concept such as democratization, competition, deregulation, privatization, commercialization, liberalization, internalization and computerization. This makes it impossible for an organization or country to survive and grow without information technology.

Today’s business environment is very dynamic and undergoes rapid changes as a result of technological innovations, increased awareness and demands from customers. Business organizations, especially the banking sector of the 21st century operates in a complex and competitive environment characterized by these changing conditions and highly unpredictable economic climate. Laudon and laudon, (1991), contend that managers cannot ignore information technology it because R plays a critical role in the advancement of contemporary organization.

The adoption of information technology concepts, techniques, policies and implementation strategies to banking services has become a subject of fundamental importance and concerns to all banks. This is owing to the fact that it is a prerequisite for local and global competitiveness. Information technology has directly influence the products and services that are offered in the banking industry. It has continued to change the way banks and their corporate relationship are organized worldwide and the variety of innovative devices available to enhance the speed and quality of service delivery. The banking industry in Nigeria has witnessed tremendous changes linked with the developments in information technology over the years. The quest for survival, global relevance, maintenance of existing market share and sustainable development has made exploitation of the many advantages of information technology through the use of automated devices imperative in the banking industry. It is against this backdrop that this study seeks to examine the impact of information technology on the growth and development of banking industry in Nigeria with particular reference to United Bank for Africa plc, (UBA), First Bank of Nigeria plc (FBN), and Zenith Bank Nigeria plc.