THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) ON OFFICEMANAGER’S JOB PERFORMANCE IN SELECTED PUBLIC SERVICE SECTOR: A CASESTUDY OF OWERRI MUNICIPAL, IMO STATE

THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) ON OFFICEMANAGER’S JOB PERFORMANCE IN SELECTED PUBLIC SERVICE SECTOR: A CASESTUDY OF OWERRI MUNICIPAL, IMO STATE

ABSTRACT

The topic of this study is the impact of information and communication technology (ICT) on office manager’s job performance.

The instrument used in gathering data for this is the questionnaire. The scope of the study covered four selected public service sectors in Owerri Municipal. Population was 50 and sample technique was 30. The data gathered were analyzed using frequency mean calculations and table presentations. The research findings reveal that information and communication technology motivate the job performance of office manager’s and makes work easier and faster. Again, that lack of maintenance will reduce the effectiveness of these machines and bring slow down in processing.

From the summary of the findings, the researcher therefore concludes that information and communication technology should be provided to office manager’s so as to attain their job performance. The researcher recommends that the role of office technology in the development of office manager profession should be encouraged and office managers should have the required skills needed in operating these equipments.

CHAPTER ONE

INTRODUCTION

Background of the Study

        The process of information today has greatly improved as well as widened both in meaning and in scope by constant improvements in the field of technology unlike in the by gone years. Offices are now equipped with how modern electronic machine.

The complexity of information and communication technology can be linked to the ranged of information needs of individuals, business organization, government establishment or society in general.  In recent years, business or organizations have been operating under a climate characterized by continued change in work techniques and managerial ethics owning to technological development.  This aim of any business achieve this business organization must tailor their objectives to conform to the modern work environment, which is largely ruled by technological innovations.

Meanwhile, information is data that has been processed into a meaningful form to the recipient and is real perceived value in current or prospective action or decision.  It is a vital asset of the firm and it properly employed, could elevate the organizations personnel resources, physical facilities and financial resources (Agu, 2000).

Information technology on the other hand refers to the convergence of micro-electronics, telecommunications and computer in aiding the processing of information.  It embraces all aspects of integrated office system for controlling the product and processing of information in text, data image and voice. Microelectronics is a branch of electronics concerned with the research, development and utilization of qualitatively new electronic devices known as integrated circuits.  Telecommunication refers to the use of the technology such as telephone circuits, interactive radio, voice message, fax, internet, e-mail etc.

THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) ON OFFICE MANAGER’S JOB PERFORMANCE IN SELECTED PUBLIC SERVICE SECTOR: A CASESTUDY OF OWERRI MUNICIPAL, IMO STATE