Abstract
This project with
the topic, “Impact of Conflict Management on Organizational Effectiveness” has
been chosen as a result of the menace in our organization today both the
private and the public. The first chapter, being the inductor part of the
project will give a brief introduction of the topic as well as the purpose of
the study, its significance, historical background of federal Polytechnic,
Nekede Owerri as the case study and the research questions on the topic. In the
chapter two which is referred to as the chapter of literature review, effort
will be taken to review textbooks and current journals as well as write up on
areas like the theoretical framework of conflict, the views of different
scholars on it. The third chapter which is the research methodology chapter
will present various means of employed in gathering data used for the study and
how the research work was structured viz-a viz the research instruments and
their description, sampling plan adopted and its procedures. Chapter four which
is tagged, “Presentation and analysis of data” will analyze all the data both
those in section A and section B that is the bio data of respondents and
individual statements. The last chapter will give the summary of the whole
project and logical conclusion will be drawn from the findings of the analyzed
data.
TABLE OF CONTENTS
Title Page
Certification Page ii
Dedication iii
Acknowledgement iv
Abstract vi
Table of content vii
CHAPTER
ONE
- Introduction 1
1.1 Background of the study 3
1.2 Statement of the problem 7
1.3 Objectivities of the study 8
1.4 Research questions 8
1.5 Significance of the study 10
1.6 scope of the study 10
1.7 Limitation of study 11
1.8 Definition of terms
11
CHAPTER
TWO
2.1 Introduction 14
2.2 Theoretical frame of the concept 14
2.3 Dysfunctional and functional aspect of conflict 16
2.4 Types of conflict 19
2.5 Sources of conflict in an organization 21
2.5.1 Conflict resulting from
structural organizational
Structural differentiation. 21
2.5.2 Conflict resulting
from individual differences 25
2.5.3 Other issues which
can lead to conflict 28
2.6 Process of conflict Development 29
2.7 Conflict management in an organization 31
2.7.1 Structural Approach 31
2.7.2 Interpersonal
Approach 32
2.8 Conflict and disputes settlement procedures 34
2.8.1 Internal Procedures
for settling conflict 35
2.8.2 External procedure 37
2.9 Ordinance governing procedure for handling
conflict between polytechnic authority and the
students’ union 40
2.10 Certain Do’s and Don’ts in handling conflict 41
2.11 Management and organizational effectiveness. 43
2.12 Management of
organizational effectiveness 45
2.13 Summary 47
References 48
CHAPTER
THREE
- Research design and methodology 49
3.1 Introduction 49
3.2 Research design 49
3.3` Sources / methods of data collection 49
3.4 Population and sample size 50
3.5 Sample techniques 50
3.6 Validity and reliability of measuring instrument 51
3.7 Method of data analysis 51
CHAPTER
FOUR
- Presentation and analysis of data 53
4.1 Introduction 53
4.2 Presentation of data 54
4.3 Analysis of data 68
4.4 Interpretation of result 72
CHAPTER
FIVE
- Summary, conclusion and recommendation 73
5.1 Introduction 73
5.2 Summary 73
5.3 Conclusion 75
5.4 Recommendation 75
References 79
Appendix 80
CHAPTER
ONE
Most
organizations cherish esprit de cope. They preach it but fail to work for its
survival, hence conflict is born. The fact still remains that whereas there is
a group of people living or working together in an organization either having a
formal or informal setting, conflict is bound to occur.
Right
from the genesis of man till date and days to come, conflict has been part of
the system. According to a renown psychologist, he said, “science and
technology has come to teach us how to fly in the sky like birds and swim in
the ocean like fishes but it has failed to teach us how to live peacefully on
the surface of the earth”. This is a pointer to the fact that conflict is part
and parcel of man’s system.
Flashing
back to history, we discover that conflict is as old as man. Right from the day
one, when Almighty God created Adam, there arose first ever conflict between
God and devil, the accursed over the creation of man.
Likewise,
as the world is going globalized, bringing about increase in the world’s
output. Decrease in trade barriers between nations, free flow of capital as
well as human resources and technology know-how conflict had refused to vanish
with all these changes rather they are serving a catalyst to this development.
The
term conflict was broadly defined by Agom Assumpta as a situation of
disagreement between two parties. It starts where one party perceives that
another party has negatively affected or is about to negatively affect
something the first person cares for. This is a true picture of the situation
in Nigeria organization be it private or public set up regardless of the size
of such. To elaborate it further on this issue, different schools of thought
have taken the plan to really r-ray the true nature of conflict. Like the traditional
schools of thought, they are of the opinion that conflict is devilish in nature
and all effort should be exerted to bring it to an end. But the truth has been
unveiled and established by the contemporary school of thought. This school has
presented the true view of conflict as being inevitable. Considering our modern
and sophisticated technology as well as people of different and diversified
culture, we discover that conflict is not totally devilish nor can it be
avoided as presented by the first schools. Rather, if it is effectively
managed, it will bring about positive change as well as improve individual
morale and dignity.
Pertinent to this, it becomes essential and important on research on the various causes of conflict, its impact on the individuals as well as the organization, design an effective conflict management mechanism which will enhance good and healthy working environment, ensure cordial relationship among the various stakeholders, reduce conflict to the barest minimum and enhance the organizational performance as a whole.
1.1
BACKGROUND OF THE STUDY
The
Federal Polytechnic, Nekede Owerri in 1978 as the college of technology Owerri.
It was established by Imo state Government through Edit No.16 of April 1978. It
took of at its temporary site at the premises of Government Technical College
(GTC), Owerri along Egbu road in the same year.
In
1981, the institution moved to its present and permanent site located in
Nekede, Owerri.
THE IMPACT OF CONFLICT MANAGEMENT ON ORGANIZATIONAL EFFECTIVENESS A STUDY OF FEDERAL POLYTECHNIC NEKEDE OWERRI
