THE IMPACT OF CHANGE MANAGEMENT IN NIGERIAN BANKING SECTOR

THE IMPACT OF CHANGE MANAGEMENT IN NIGERIAN BANKING SECTOR

ABSTRACT
The research topic of this study is the impact of change management in Nigerian Banking sector, A study of United Bank for Africa (UBA) station Road, Enugu.
The research was a descriptive research, the researcher made use of primary sources and secondary sources of data. The primary sources of data was obtained through questionnaire and oral interview while secondary sources was sourced through texts books ,journals and magazines
The population of the study was seventy seven (77) employees. The sample size was 77 employees of the bank. The finding revealed among others that change management results to quality services. The researcher recommended among others that management should ensure effective communication link between management and workers before any change process is embarked upon to attract co-operation from workers.

TABLE OF CONTENT
Title page – – – – – – – – – – i
Approval page – – – – – – – – – ii
Dedication – – – – – – – – – – iii
Acknowledgement – – – – – – – – – iv
Table of Content – – – – – – – – – v
Abstract – – – – – – – – – – vi
List of tables – – – – – – – – –
CHAPTER ONE: INTRODUCTION
1.1 Background of the Study – – – – – – – 1
1.2 Statement of the Problems – – – – – – – 3
1.3 Significance of the study – – – – – – – 3
1.4 Scope of the study – – – – – – – – 4
1.5 Limitations of study – – – – – – – – 5
1.6 Research questions – – – – – – – – 5
1.7 Hypothesis – – – – – – – – – 6
1.8 Objectives of the study – – – – – – – – 7
1.9 Definition of Terms – – – – – – – – 8
1.10 Theoretical framework – – – – – – – 9
CHAPTER TWO: LITERATURE REVIEW
2.1 Theoretical Review – – – – – – – – 12
2.2 Empirical review – – – – – – – – 24
CHAPTER THREE
3.1 Design of the study – – – – – – – – 49
3.2 Area of the study – – – – – – – – 50
3.3 Population of the study – – – – – – – 50
3.4 Sample and Sampling Technique – – – – – – 51
3.5 Instrument for data collection – – – – – – 51
3.6 Validity of the Instrument – – – – – – – 52
3.7 Reliability of the Instrument – – – – – – 53
3.8 Method of Data Collection – – – – – – – 53
3.9 Method of Data Analysis – – – – – – – 53
CHAPTER FOUR: DATA PRESENTATION
4.1 Discussion of Results – – – – – – – 55
CHAPTER FIVE: SUMMARY OF FINDINGS, DISCUSSIONS, CONCLUSION,
RECOMMENDATIONS, IMPLICATIONS AND LIMITATIONS
5.1 Summary of Findings – – – – – – – 71
5.2 Conclusion – – – – – – – – – 72
5.3 Recommendations – – – – – – – – 73
5.4 Implications – – – – – – – – – 75
5.5 Limitations of study – – – – – – – – 75
5.6 Suggestion for further study – – – – – – 76
Bibliography – – – – – – – – – 77
Appendix – – – – – – – – – 78

THE IMPACT OF CHANGE MANAGEMENT IN NIGERIAN BANKING SECTOR