ABSTRACT
This
study assesses the impact of organizational development in the Nigerian banking
industry using some selected banks in Enugu
metropolis. This study tries to ascertain if organizational development affects
employee job performance and to formulate recommendations regarding corporate
culture. In order to achieve the above objectives, the following questions were
asked: Does organizational development have any effect on employee job
performance in the Nigerian banking industry? In what ways does corporate
culture impact employee job performance? Is the implementation of
organizational culture effective in the Nigerian banking industry? Four
hypotheses were advanced: (i) There is no positive relationship between
organizational development and employee job performance. (ii) Organizational
development has no effect on employee job performance. (iii) The implementation
of organizational development has not been effective in the Nigerian banking
industry. (iv) Change has not strategically repositioned the Nigerian banking
industry. The study uses survey research method. The banks were selected using
stratified and simple random sampling techniques. Our respondents were selected
using simple random sampling technique. The findings of this study are that
organizational development has effect on the Nigerian banking industry, there
is a positive relationship between organizational development and employee’s
job performance, the implementation of organizational development has been very
effective and that change has strategically repositioned the Nigerian banking
industry. These findings made the study to accept four alternative hypotheses
and reject the null hypotheses because in the four cases, the calculated values
of chi-square were greater than the tabulated values.
TABLE OF CONTENTS
Title Page i
Certification ii
Approval Page iii
Dedication iv
Acknowledgements v
Abstract vi
Table of Contents vii
CHAPTER ONE:
INTRODUCTION
- Background of the Study 1
- Statement of the Problem 3
- Objectives of the Study 4
- Research Questions 5
- Research Hypotheses 6
- Significance of the Study 7
- Scope of the Study 8
- Area of the Study 8
- Limitations of the Study 8
Definition of Terms 9
References 11
CHAPTER TWO: REVIEW OF
RELATED LITERATURE
- Introduction 12
- Definition of Organizational Development 12
- Concept of Organizational Culture 13
- Change Process as a tool for Organizational 18
Effectiveness: The Nigerian
Experience
- Effects of Change Programmes on the Nigerian Economy 20
- The Importance of Organizational Development 23
- Challenges and Implications of Organizational Development
in the Nigerian Banking Industry 26
- Summary
of Related Literature 31
References 33
CHAPTER THREE: RESEARCH
DESIGN AND METHODOLOGY
- Introduction 36
- Research Design 36
- Sources of Data 37
- Population of the Study 37
- Sample Size and Sampling Techniques 37
- Instrument for Data Collection 38
- Validity of Research Instrument 38
- Method of Data Presentation 39
- Method of Data Analysis 39
References 41
CHAPTER FOUR: PRESENTATION, INTERPRETATION AND ANALYSIS OF DATA
- Data Presentation 42
- Testing of Hypotheses 57
CHAPTER FIVE: SUMMARY
OF FINDINGS, CONCLUSION AND
RECOMMENDATIONS
- Summary of Findings 68
- Conclusions 69
- Recommendations 70
Bibliography 72
Appendix ‘A’ 76
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF STUDY
All organizations need to establish
proper governance, management, administration as well as financial structures
and systems to ensure that they achieve their goals and objectives effectively
and efficiently in the short term, and develop sustainable programme in the
long-term (Ukpaka and Olukotun, 2008:1). Organizational Development (OD) is
simply the way organizations change and evolve (Evereth, 2008:2). In this wise,
organizational change can involve personnel, technology, competition and other
areas. Employee learning and formal training, transfers, promotions,
terminations and retirements are all examples of personnel related changes.
Thus, in the broadest sense, organizational development means organizational
change. Organizational development is concerned with the analysis and diagnosis
of the factor that determine organizational effectiveness, and the planning and
delivery of programmes to increase that effectiveness (Ojo, 2009:389). Organizations
want to obtain the commitment of their employees. Management would like its
employees to identify with the values, norms and artifacts of the organization,
hence the need for organizational culture. Management needs to explain and
imbibe its culture in its employees; this will enable the employees to get
familiar with the organizational system. During this process of explanation,
the employees learn about the organizational culture and decide whether she can
cope with it or not. This means that each organization is a learning
environment. It is the proper understanding of the organizational culture that
the performance of the employees in the organization can be enhanced
effectively. Performance is the extent to which an individual is carrying out
assignment or task. It refers to the degree of accomplishment or task that
makes up an employees job (Cascio, 2006:14). Job performance is the net effect
of an employee’s effort as modified by abilities and roles or task perception
(Jones, 2003:29). The culture of the organization should be developed to
support continuous improvement, improve employee’s style of performing their
jobs and thus develop quality awareness. To operate successfully across cultures,
it is important to be able to recognize cultural differences and be adaptable
(Deter, Schroeder, and Mauriel, 2000:12). Organizational culture finds
expression through the thoughts, intentions, actions and interpretations of
members of the Organization (Hallett, 2003:1280.This study therefore evaluated
the effects of organizational development in Nigerian banking industry.
1.2 STATEMENT OF THE PROBLEM
The introduction of organizational development (OD) is with the view to enhancing employee job performance in the banking industry. Though the advantages and opportunities organizational development offers are very great, but this is not without some problems. The followings are what the study intends to investigate.
THE EFFECT OF ORGANIZATIONAL DEVELOPMENT IN THE NIGERIAN BANKING INDUSTRY
