ABSTRACT
This research work is centered on the effect of conflict management on employee’s performance in an organization (A case study of Ajaokuta Steel Company Limited and Fougerolle Construction Company, Kogi State). The objective of this study is to find out whether conflict can be avoided in an organization and to find out whether competence in dealing with conflict is an essential part of the responsibility of an organization. Data for this study were obtained from Ajaokuta Steel Company Limited and Fougerolle Construction Company as a primary data with the means of Questionnaire, which was used to analyzed the test of hypothesis. The sample technique used in carrying out this project is Yaro Yammi sampling technique, the sample size of ninety two (92) drawn from the entire population of one hundred and twenty (120). The data collected were analyzed using simple percentage method and Chi-square was the statistical tool used for test of hypothesis. From the analysis of the study, it was review that conflict is inevitable in an organization and competence in dealing with conflict is an essential part of the professional responsibility of an organization. Based on the findings the researcher suggested some recommendation that is management staffs that handle the human resources in an organization should be well trained in act conflict management forum for easy flow of communication within the organization can bridge left of get between management and workers, management should try to be flexible in all its interaction with members of the organization and conductive industrial relation atmosphere should be established. If most of the suggestions and recommendations are implemented, it is hoped that the aim of the organization shall be achieved.
TABLE OF CONTENTS
Title Page………………………………………………………………………………i
Approval Page………………………………………………………………………..ii
Dedication…………………………………………………………………………….iii
Acknowledgements…………………………………………………………………iv
Abstract…………………………………………………………………………….…v
TABLE OF CONTENTS
CHAPTER ONE: INTRODUCTION
1.1 Background to the Study………………………………………………..1
1.2 Statement of Problem……………………………………………………..4
1.3 Research questions ……………………………………………………….5
1.4 Objectives of the Study……………………………………………………5
1.5 Statement of Hypothesis………………………………………………….6
1.6 Scope of the Study……………………………………………………..…7
1.7 Limitations of the Study…………………………………………….…….7
1.8 Significance of the Study…………………………………………………8
1.9 Definition of Terms……………………………………………………….8
CHAPTER TWO: LITERATURE REVIEW
2.1 Nature of Organizational Conflicts …………………………………….10
Meaning and Definition of Conflict Management……………………10
Source of Organizational Conflicts………………………………………12
Benefits of Conflicts…………………………………………………………14
Management of Conflicts…………………………………………………..16
Effect of Conflict on Employees Performance …………………….….23
Factors in Organizational Conflict………………………………………26
Historical Background of Ajaokuta steel company………………….31
CHAPTER THREE: RESEARCH METHODOLOGY
Research Design……………………………………………………….31
Population of the Study……………………………………………….31
Sample and Sampling Techniques………………………………….31
Sources and Methods of Data Collection …..…………………….32
Methods of data Analysis……………………………………………..34
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
Data Presentation and Analysis…………………………………….36
Test of Hypotheses……………………………………………………..40
Summary of Findings………………………………………………….42
CHAPTER FIVE: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
Summary of the Study…………………………………………………43
Conclusions……………………………………………………………….44
Recommendations………………………………………………………..44
References…………………………………………………………………..45
Appendix……………………………………………………………………47
CHAPTER ON
INTRODUCTION
Background to the Study
According to apple by (1981) ‘’human activity systems are not easily predicted, human resources have an individual as well as corporate desistence’’.
Also according to Udeh (1983), ‘’Conflict Management can be the most troublesome aspect of an organization action available organization resources are perceived as scare individuals and groups will competent for their control,. Thus competition and conflict over access to and central of such commodities as material goods, dominant symbol system information, technical skill respect and status are inevitable, conflicting goals cause problem.
To all intent and purpose, conflicting in natural as harmony and it is the that deficit to think of how social and even personal goal can be positively achieved without conflict.
The fact that an industrial conflict is inevitable by both management and workers. At times however, conflict can be and desirable that is when a conflict is not like ply to be the most effective way of gaining one’s objectives or that it will be too cost or destructive in various respects.
According to Robbins (1974), ‘’there are three basic A attitude toward conflict in organization, traditional, behavioral and interactional.
The traditional, view was that conflict unnecessary and handed consequently early viewers of conflicts in an organization believed that the appearance of conflict was a clear signal that there was something wrong with the organization. They believed that conflict developed where managers failed to apply sound management principle diverting the affairs of the organization also where is breakdown of communication between management and employee.
The behaviors view of conflict is that conflict is a frequent occurrence in organization life. Organizational members are human being after all with needs and internets that often clash. In fact, behavioral view suggests that conflict can sometimes be functional because it can pinpoint problems and lead to better problems solutions.
The view of interactions is that conflict in organization is inequitable and even necessary no matter how organizations designed and operated.
This view however, suggests that much conflict is in fact distortional. It can harm individual and can impede the attainment of organizational goals. At the same time some conflict can be functional because they make after organization more effective. For instance one functional aspect of conflict is that it leads to search for everlasting solution thus it is offer an instrument of organization innovation and change.
Industrial conflict can be seem s disagreement between two groups arising from the fast that they have different station, goals value or perceptions. Where organization members or sub- units disagree. They attempt to have their own cause or point of view prevail our-after.
In after wards it is an opposition or disagreement between workers and management over an industrial issues.
Any change is very important to every organization since we live in a world of dynamism. Thus change is inevitable are where this is not properly managed it usually results into conflict at the work place thereby decreasing performance or leading to ineffectiveness and pollutes the work environment.
1.2 Statement of the Problem
Conflict affects the organization as well as the individual especially the ones view study that is, Ajaokuta steel company limited and fougerelts construction company. Conflict is the simulate arousal of two or more incompatible motives or demands of course conflict is carried to the extreme for an harmful consequences for the individual and for an organization. Confluent consumer considerable managerial time, the time that is to be leased in production would be wasted trying to resolute conflict. Conflict often result in extreme demonstration of self interest of the expense of the larger organization.
Prolonged conflict between individual can be detrimental to some people emotional and physical well beings. Time and energy can be diverted from reading important goals.
Conflict between the management and employees often leads to strike. This strike action affects the organization as the workers would not work during this period and this automatically, reduced the production output of the organization floppy reducing its income for that period. The organization also stand the chance to lease customers as competitors would do their best to satisfy the customers.
The aftermath at conflict may have height financials and emotional cost. Management can loose confidence in the employee after conflict.
THE EFFECT OF CONFLICT MANAGEMENT ON EMPLOYEE’S PERFORMANCE IN AN ORGANIZATION A CASE STUDY OF AJAOKUTA STEEL COMPANY LIMITED AND FOUGEROLLE CONSTRUCTION COMPANY.
