THE EFFECT OF CONFLICT MANAGEMENT ON BUSINESS ORGANIZATION (A CASE STUDY OF I.T.C ILORIN)

TABLE OF CONTENT

Title page

Certification

Dedication

Acknowledgements

Proposal

Table of content

CHAPTER ONE: INTRODUCTION

1. Background of the study
2. Objective of the study
3. Statement of the research problem
4. Research question
5. Significance of the study
6. Scope of the study
7. Definition of the terms
8. Plan of the study

CHAPTER TWO: LITERATURE REVIEW (INTRODUCTION)

• Meaning of conflict
• Organization of conflict
• Level of conflict
• Types of conflict
• Causes of conflict
• Sources of conflict

CHAPTER THREE: RESEARCH METHODOLOGY

• Method of data collection
• Instrument used
• Population size
• Sample size
• Method of data analysis
• Test for reliability and validity of research instrument
• Historical background

Chapter four

4.0   Presentation and analysis of data

4.1   Analysis of response given by the staff of I.T.C

CHAPTER FIVE

Summary of the major finding, conctusion, limitation and recommendation of the study

• Summary of the major finding
• Conclusion of the study
• Limitation of the study
• Recommendations of the study

Bibliography

Appendix

Questionnaire

CHAPTER ONE

• INTRODUCTION

1.1   BACKGROUND OF THE STUDY

        In all organizations, there are individual and groups competing for influence on resources, there are different opinions and value, conflict of priorities and goals. There are pressure groups and lobb. Clique and cabals, triviality and bonds of alliance. All these point to the apparent manifestation of persistent confliction all organization.

        The question may then be asked; is conflict uncivilized and becoming the natural outcome of counvervaling forces to be unverstood and managed. But not eradicated?

There is  no perfect organization on mathematical pure way of dealing with what an organization  should do or how it should be run. These things rare eventually inside or outside the organization dominant coalition.

It makes sense, therefore, for people to  nart capture some of what power  to influence join or destroy the dominant coalition or at least to do their best to ensure that there are some consistency between their individual interest and value those persuaded and expressed by the organization who are involved in finding compromises, recording difference and living with what is possible rather than what miget be deal.

The essence of business organization is monthly the achievement of objectives set by its founder and added by its environment mainly the various.

In the final analysis , all encompassing objectives could be found for any organization which would have resulted  from matching various  compatible objectives are resolving  mutually exclusive ones.

OBJECTIVES OF THE STUDY

This research work is to determine the make up of people who occupy different levels of the organization pyramids called its manpower; those people have different culture skills and education background, as well as different value, perceptions expectations and role.

The degree with which she met with opposition in protecting her interest value and goal in the organization will determined the frequency of conflict occuracies.

1. To examine the nature and pattern of conflict
2.  To discover the effect of conflict index on the productivity of workers.
3. Investigate conflict management that are operative in west African Portland cement plc.

1.3   STATEMENT OF THE RESEARCH PROBLEM        Conflict are viewed by classical and human relation school of thought as destructive. This must be avoided at all cost which the behaviour school believed conflict is not only desirably unavoided but emergize a system to reach its optimum level faster