THE EFFECT OF COMMUNICATION BARRIERS IN ORGANIZATIONAL SUCCESS ( ACASE STUDY OF ANMMCO)

THE EFFECT OF COMMUNICATION BARRIERS IN ORGANIZATIONAL SUCCESS ( A CASE STUDY OF ANMMCO)

ABSTRACT

The main purpose of this study is to find out the problems of communication on organizational success using the Anambra Motor manufacturing Company ANAMMCO as a study.

In line with this, three research questions were framed. The sample size used was so of the senior and middle level executive from different department of the company to whom questionnaires were distributed

Their responses were analyzed and this led to the following findings.

• Communication integrates organizational functions
• Poor communication could lead to industrial unrest
• Improper functioning of communication in an organization could be caused by delay in information circulation, misinterpretation of message, improper circulation by the messengers and non posting of information on the notice board.
• Communication barriers exist in ANAMMCO
• Communication system is ineffective in ANAMMCO
• Effective commujnication can enhance and sustain good human business relations
• Organizational productivity could be adversely affected when communication is full of barriers
• Good business opportunities could be lost through communication ineffectiveness
• The productivity of ANAMMCO is high because there is no immediate substitute
• Ineffective communication is a major contributor to loss of viable business opportunities.

It was therefore recommended that

–    The need for elaborate and clearly written down procedure for communication cannot be over emphasized

–    The two way communication system must be jettisoned

–    Communicating messages that are of either short-run or long-run importance should be done early enough

–    ANAMMCO is advised to ensure that the communication barriers that exist in the organization should adequately contain.

–    Organizations should occasionally organize seminars, workshops, conference etc. for their employees

–    Management must have a genuine willingness to share information with employees.

TABLE OF CONTENT

CHAPTER ONE

1.0              INTRODUCTION

1.1       Background of the study

1.2              Statement of the problem

1.3              Objective of the study

1.4              Significance of the study

1.5              Scope of the study

1.6              Research questions

1.7              Definition of terms.

CHAPTER TWO

2.0              REVIEW OF RELATED LITERATURE

2.1       Introduction

2.2              Communication defined

2.3              Types of communication

2.4              The communication process

2.5              Communication in the business organization

2.6              Factors responsible for barriers to effective communication

2.7              Problems of communication barriers

2.8              Problems of communication barriers on organizational goals

2.9              Problems of communication barriers on the financial aspects of the organization

2.10          The attitude of the management and the general public

CHAPTER THREE

3.0              RESEARCH METHODOLOGY

3.1       Introduction

3.2              Area of the study

3.3              Population of the study

3.4              Sample size definition

3.5              Instrument for data collection

3.6              Validity of instrument used

3.7              Administration and collection of the questionnaires

3.8              Method of data analysis.

CHAPTER FOUR

4.0       DATA ANALYSIS AND INTERPRETATION

4.1              Introduction

4.2              Data analysis

CHAPTER FIVE

5.0       FINDING, CONCLUSION AND RECOMMENDATIONS

5.1              Findings

5.2              Conclusion

5.3              Recommendation

Bibliography

Appendix I

Appendix II

THE EFFECT OF COMMUNICATION BARRIERS IN ORGANIZATIONAL SUCCESS ( A CASE STUDY OF ANMMCO)