THE EFFECT MANAGEMENT STALES ON WORKER PRODUCTIVITY IN THE HOTEL INDUSTRY

CHAPTER ONE

INTRODUCTION

1.1       Background of the Study

It has been noted that the efficiency and the productivity level of the workers in any organization depends to a great extent on how well the organization is managed. In the contemporary time, man has always geared his efforts towards ensuring that the concept of management is not thrown to the winds, and he does this in order to enhance the changes of organization to enjoy optional productivity.

Moreover, It is an establishment fact that management according to Ejiofor (1987) is the process of getting thus through and with people and to make this happen in an organization, the concept of management becomes the point on which organization usually revolves. However, the research believes that the hotel industry in these kind of organization where the concept of goods management is a pre-requisite for effective and efficient performance, of the workers. This is because it is only when the workers are efficient and effective that the productivity level becomes high.

Consequently, the management style adopted by those at the helm hotel industry affect the productivity of the workers, this is true because, when the manager or leader is effective and efficient the workers under him will be efficient and effective. But when the reverse is the case the end result is inefficiency, poor performance and low productivity. There is no doubt whatsoever that the hotel industry is an important sector in the nations economic system given the fact that which money is committed into the industry by either a single individual who owns such industry or by government owned. And for the fact hotel industry is a profit oriented organization, it becomes clear that if the productivity level of the workers, there is not encouraging. The tendency that the objectives for which it established will not be realised. We are aware of the consequence of inefficiency or low productivity in any organization. It was terry who stated that an inefficient organization is likely be one that operates with wastes or carelessness and not make for work satisfaction, has no cleanliness of authority and no proper exaction of responsibilities and does not allow for appropriate participation in problem solving, gives, no room for security and status and does furnish opportunity for personal and competitive pay rates, this means that for an organization like hotel industry the participation of both the employee and the management in decision making as well as responsibility and authority to enable them carry out their functions with carton which will avoid wastes and careless and make the employee lie worker) have a sense of belonging with the organization is a sire-qua-non to operational efficiency. All these can be achieved when there is one condition is good management style. A close look at many organization including the hotel industry reveals that management style being practiced in them by those at the helm of affairs are characterized by favourish autocracy, inability to delegate, inability decentralize authority, poor communication with subordinates, inability to allow employees to participate n decision making and above all inability to motivate worker for greater productivity.

The question then is how far and to what extent does the management styles affects the workers in organization such as the hotel industry? It is in response to the above that into the subject matter the effect of management style on worker productivity in the hotel industry in Enugu State.

1.2       Statement of the Problem

It has been an observed phenomenon that many organizations in this country have been experiencing a lot of problems over the years. Many national reasoning citizens are of the opinion that a lot of discrepancies have observation in the performance level f most organization. This observation is no far from the truth especially when one compares one organization and its counterparts in the same line of business studies have shown that is recent times, most organization have not their waterloo because of bad management, for instance in Enugu State, most hotel industry have either gone out of business or are at the verge of collapse because of the way in which they are managed.