THE DEMAND FOR SECRETARIAL SERVICE: ITS PROSPECTS AND PROBLEMS

THE DEMAND FOR SECRETARIAL SERVICE: ITS PROSPECTS AND PROBLEMS

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY

The success of any business organization depends largely on the female  secretary efficiency. If it is a well known facts that records that are properly kept and manage help in the success of any organization. Therefore the role of a female  secretary in the management of record cannot be over emphasized, this is because proper record management forms the basis of secretarial profession.

Organization is made-up of human and material resources. These resources are brought together in order to accomplish a set goal. The activities of an organization revolved around the female  secretary, infact, no organization can do without the service/assistance of a female  secretary.

The role of the female  secretary in today’s office has changed greatly with the introduction of modern office technology such as computer, electronic typewriter, photographing-Marching etc There is a need for well trained female  secretary to handle this high technology. Today, the position of the female  secretary is more pronounced, she is an intelligent personality whose present is a must for all organization.

The National secretarial Association (international) (1990) defined a female  secretary as “an assistant to an executive who possesses mastery of office skills and ability to assume responsibilities without direct supervision, one who displays  initiatives exercise judgment and make decisions  within the scope of her authority. Another definition of female  secretary is given by the World book.

Encyclopedia (1991) as “a person whose duties includes maintaining office files and records, taking dictation,  typing correspondence, sorting mails, aiding visitors, answering telephone, and make  travel arrangements.”

The role of a female  secretary are very numerous the female  secretary can be seen as one who performs a lot of tasks in an organization such as keeping, retrieving, and recording information.

Horison (1976) outline the various role of a female  secretary as follows:

Ø    Receiving and transcribing dictation on a typewriter

Ø    Filing of documents for quick retrieval

Ø    Receiving visitors, handling calls

Ø    Take care of the office petty –cash book

Ø    Keeping your boss diary and making out his honorary

Ø    Supervising of your secretarial /staff

Ø    Attending meetings and recording minutes.

THE DEMAND FOR SECRETARIAL SERVICE: ITS PROSPECTS AND PROBLEMS