TABLE OF CONTENTS
Title Page…………………………………………………………………………………………………… i
Approval
page ……………………………………………………………………..ii
Certification
……………………………………………………………………….iii
Dedication
…………………………………………………………………………iv
Acknowledgement
…………………………………………………………………v
Table of
Contents……………………………………………………………………………………….. vi
List of
Tables ………………………………………………………………………viii
Abstract …………………………………………………………………………….ix
CHAPTER ONE: INTRODUCTION
Background
of the study…………………………………………………………………………….. 1
Statement
of the Problem…………………………………………………………………………….. 10
Purpose of
the study…………………………………………………………………………………… 11
Research
Questions…………………………………………………………………………………….. 11
Significance
of the study…………………………………………………………………………….. 12
Scope of
the study……………………………………………………………………………………… 13
CHAPTER TWO: REVIEW OF LITERATURE
Conceptual Framework…………………………………………………………………………….. 14
Concept of information delivery services……………………………. 14
Concept of Digital Library System (DLS)…………………………………………………. 20
Utilization of digital library system facilities in university libraries……. 29
Skills and knowledge needed for implementation of DLS in libraries….. 32
Problems affecting the implementation of DLS in libraries……….. 38
Strategies for effective implementation of DLS in academic libraries…. 42
Theoretical Framework…………………………………………………………………………….. 46
The Technology of Acceptance Model (TAM)…………………………………………… 46
Activity Theory……………………………………………………………………………………… 48
Review of Related Empirical studies………………………………….. 49
Summary of literature review……………………………………………. 52
CHAPTER THREE: RESEARCH METHOD
Design
of the Study……………………………………………………………………………………. 54
Area
of the Study……………………………………………………………………………………….. 54
Population
of the study……………………………………………………………………………….. 55
Sample
and Sampling Technique………………………………………………………………….. 55
Instrument
for Data Collection…………………………………………………………………….. 55
Validation
of the Instrument………………………………………………………………………… 56
Method
of Data Collection………………………………………………………………………….. 56
Method
of Data Analysis…………………………………………………………………………….. 57
CHAPTER FOUR: RESULTS
Summary
of Major Findings ……………………………………………………….66
CHAPTER FIVE: DISCUSSION OF FINDINGS
Discussion
of Findings ……………………………………………………………..68
Implications
of the Study ………………………………………………………….73
Recommendations
…………………………………………………………………74
Suggestions
for further Research …………………………………………………..76
Limitations
of the study……………………………………………………………..76
Conclusion
…………………………………………………………………………..77
REFERENCES………………………………………………………………………………………….. 79
APPENDIX
A ………………………………………………………………………………………….. 87
APPENDIX
B …………………………………………………………………….. 88
APPENDIX
C ………………………………………………………………………89
APPENDIX
D ………………………………………………………………………94
APPENDIX
E ………………………………………………………………………95
List of Tables
Table
1: Distribution of Questionnaire among librarians in four universities – – – 58
Table
2: Responses on the different digital facilities available in libraries – – – – -59
Table
3: Responses on the digital services rendered in libraries – –
– – –
– – 60
Table
4: Responses on the extent of skills possessed by librarians – –
– – – – -62
Table
5: Responses on the problems associated with the implementation of DLS – – – – – – – – – – -63
Table
6: Responses on the appropriate strategies for enhancing the implementation of DLS – – – – – – – – – – – – – – -65
ABSTRACT
This study examined strategies
for enhancing information services delivery using digital library system in federal
university libraries in South-east Nigeria. Notwithstanding all the effort
being made by different Nigerian university libraries towards the
implementation of digital library systems, it appears that very little progress
has been made which could be attributed to a number of challenges. These challenges
need effective strategies that will curb them so as to enhance information
services delivery in libraries. Owing to this, this study aims at identifying
strategies for enhancing information services delivery using digital library
systems in federal university libraries in South-east Nigeria. The design
adopted for this study is a descriptive survey research design. The total
population for this study was one hundred and nineteen (119) library staff
while respondents used were ninety-eight library staff. The study was guided by
five research questions in line with the objectives of the study. Data were
collected using questionnaire and
observation checklist. A total number of one hundred and nineteen copies
of questionnaire were distributed to the respondents who comprised of the
library staff (professionals and para-professionals) of the university
libraries under study. Ninety-eight copies of the questionnaire were correctly
filled and returned and were used for this study. Data collected through questionnaire
were analyzed using percentage and mean scores while data collected using
observation checklist were analyzed quantitatively. The findings revealed that
there are digital facilities available in these libraries such as
multimedia/digital projector, printers, internet enabled laptop, computer
server, library management software etc. The result shows that the services
rendered such as online document delivery, e-mail reference services, online
circulation control etc.even with the availability of these facilities are
minimal, attributing the problems to erratic power supply, high cost of
implementation, poor maintenance and update culture. The study recommended
enhancement and upgrading of current technological infrastructure/facilities,
consistent power supply, consistent staff training, adequate funding, adequate
workstation and provision of strong internet bandwidth, international exchange
of library professionals as strategies for effective implementation of digital
library systems. The study concluded that digital library systems though may
not be a magical tool towards enhancing information services delivery (the
attitude of librarians too matter) but university libraries in the South-East
Nigeria need to forge ahead with the rapid pace of technological change despite
all odds..
CHAPTER ONE
INTRODUCTION
Background of the Study
The university library is an essential component of the
modern university and survival requires demonstrating its value in new ways,
embedding itself deeper into the university’s core functions of teaching,
learning and research. The indispensability of a university library makes it the
central nervous system of its parent institution. Thus, they are primarily
established to support the teaching, learning and research of its parent body.
Today on the campus of virtually every higher institution, the library occupies
a central position. In its placement and prominence, the university library
conveys its integral role in supporting university education’s core missions of
research and learning. University library according to Saint, Hartnett, and
Strassner (2003) is fundamental to the establishment of a knowledge economy and
society in all nations. Hence, it empowers the citizens and the society at
large through knowledge dissemination. However, these potentials of a
university library in developing countries are frequently thwarted by
long-standing problems of under-funding, inefficiency, in-equity and poor governance
leading to lapses in information services delivery in libraries.
Apparently, libraries
are established to provide information services and resources in support of
teaching, learning and research. It is an established fact that no university
can function adequately without prioritizing the positioning and use of its
library. Tella, Awolabi and Attama (2009) stated that libraries amongst other
things serve the purposes of collecting and preserving the most up-to-date
materials for teaching, research and consultation services, collecting and
preserving information resources in book and non-book formats, providing
materials on history, language, culture, and socio-economic and technological
development, maintaining inter-library co-operation with other libraries around
the world, facilitating access to Information and Communication Technologies,
to mention a few.
However, students, teachers, researchers, etc are user categories of university
libraries. Their needs vary, their information seeking behaviours also vary and
those needs have to be adequately catered for. Apparently, university libraries
are meant to serve their parent institutions as the Digital Nervous System
(DNS) being indispensable in every academic and research institution just as
the Central Nervous System (CNS) of the human body that controls the flow of
information in the body. As the DNS of its parent institution, university
libraries need to implement Digital Library System (DLS) for enhanced
information service delivery. In otherwords, without the digital system, a
university library cannot even assume its role as the Digital Nervous System of
its parent organization.
Interestingly, Digital Nervous System is a phrase
popularly associated with Bill Gates of Microsoft, used to describe a vision
for how the IT infrastructure of an enterprise could be analogous to the
autonomic nervous system of a biological organism (Available at http://en.wikipedia.org/wiki/Business_@_the_speed_of_thought).
In the words of Ballmer (1998), “if you think of the human body, what does our
nervous system let us do? It lets us hear, see, take input. It lets us think
and analyze plan. It lets us make decisions and communicate and take action.
Every organization essentially has a nervous system: they take inputs, they
think, they plan, they communicate, they take action. The question is how does
the nervous system in your organization operate? Is the IT infrastructure
really adding value?”
Moreso, according to Gates (1999), the term digital
nervous system is likened to the biological nervous system where one always
have the information he needs, one is
always alert to the most important things, and he blocks out the information
that is not important. Digital Nervous System (DNS) is all about providing
information constantly as well as creating a source of feedback to evaluate
performance. This is the implication for Digital Library System (DLS).
The concept of digital library system refers to
technologies used for collecting, processing and preserving of electronic
resources consisting of audio, visual, graphics, and animations (Mutula and
Ojedokun, 2008). According to Ballard, (2000) a digital library system may be
perceived as an information service in which the functions of acquisition,
storage, preservation, retrieval, etc. are carried out using digital
technologies such as computer networks, etc. From a 1996 workshop, two
complementary views emerged, saying that digital library systems are a set of
electronic resources and associated technologies for creating, searching and
using information. In this sense, they are an extension and enhancement of
information storage and retrieval systems that manipulate digital data in any
medium (text, images, sounds) and exist in distributed networks; their
functional capabilities support the information needs and uses of the given
community. They include advanced information system that address the full
information life cycle, facilitating asynchronous communication, across time
and space, and enabling new methods of information service delivery.
Information is a fundamental human need. This need is
universal for individuals and groups of people as well. Accordingly,
institutions like university libraries are there to help with this need today
through computerized information systems. As noted by Shamsul (2009), digital
library systems are the most advanced, integrated and comprehensive information
systems as they build broadly upon advances in information retrieval,
networking and other aspects of information management. Ideally, digital
libraries are organizations that provide the resources, including the
specialized staff, to select, structure, offer intellectual access to
interpret, distribute, preserve the integrity of, and ensure the persistence
over time of collections of digital works so that they are readily and
economically available for use by a defined community or set of communities (Digital
Library Federation, 1998). In this regard, the defined community is the
university.
Nevertheless, libraries are faced with inadequacies of
funds to purchase needed information resources and infrastructure to actually
provide efficient information service delivery as required of them. Hence, they
are not appropriately meeting their objectives which are tied to those of their
parent bodies. By implication, previous service delivery systems in libraries
in recent times may not yield the desired result, as the ability of university
libraries to manually render services that will satisfy the yearnings of its
patrons in this era of information globalization is doubtful. According to
Ukoha (2005), a cursory survey of education in Nigeria reveals a catalogue of
problems and gaps that include a towering infrastructural inadequacy and lack
of access to information and resources for learning. As he opined, there is
need for adequate Information and Communication Technology infrastructure in
university libraries.
According to Anaeme (2006), the emergence of Information and Communication Technology (ICT) and their application
in libraries, especially university libraries, has continued to revolutionize
the pattern and scope of library services. Presently, the world has become so
information conscious that people are no longer satisfied with paper and
print-based library services. An information revolution has threatened
traditional library practices and services. Hence, librarians, especially in
universities must embrace this revolution and participate actively and
effectively in it in order to remain relevant. Ajayi (2001) says that the
information revolution started a number of years ago and the impact all over
the world has been tremendous. This revolution has brought about the
convergence of Information and Communication Technologies, which has remained
at the center of global social and economic transformations.
The information revolution is the central driving force
for the introduction of digital library system in universities. Hence, ICT is
the gateway for digital library system implementation in libraries although,
this system has not been effectively implemented in most developing countries
including Nigeria. The advent of ICTs and the introduction of digital library
system are key developmental factors in the present day libraries especially in
the university environment. ICT according to Blurton (1999) is a diverse set of
technological tools and resources used to communicate and to create,
disseminate, store, and manage information. In addition to this, Campbell
(2006) observes that numerous creative and useful services have evolved within
university libraries in digital age with the aid of digital technologies.
The convergence of Information and Communication
Technology (ICT) is enabled by digital technology (DT). Digital Technology
provided the gateway to the conversion of analogue system of communication of
human knowledge. This conversion as well as integrative capabilities ensured
that texts, audios, videos and images can all converge and migrate to
electronic frontiers (Omekwu, 2010). Interestingly, this migration changes the
action librarians perform and services they provide in carrying out their core
function. The challenge for libraries, their management and staff is to recast
their identities in relation to the changing modes of knowledge creation and
information dissemination, and in relation to the academic communities they
serve. Librarians need to reposition the fulcrum and reconceive the kinds of
leverage they can provide to faculty and students’ productivity. More
importantly, university libraries must be at the frontage of knowledge and
information creation with digital tools and information coordination. Then in
these processes, they catalyze the information consumption chain of the parent
institution. This is because as knowledge professionals, they are situated at
the frontage of the most auspicious period in human history known as the
digital age (Omekwu, 2009). In this age, tools and techniques crucial to the
control and consolidation of the exponential growth of information evolved onto
information technology. This evolution became revolutionary climaxing into yet
another revolution known as the information technology (IT) revolution (Omekwu
2010).
Furthermore, the information variable is the life blood
of any university environment. Thus, the whole framework of the digital library
system in universities rests on how digital technology empowers the
acquisition, standard dissemination and accessibility of information in any
given academic environment. That in essence will make the critical difference
between university libraries and other information centers in the digital era.
Gates (1999) of the Microsoft giant indicated that:
The most meaningful way to differentiate your company from your competitor, the best way to put distance between you and the crowd, is to do an outstanding job with information. How you gather, manage and use information will determine whether you win or loose. p.23
By implication, if information gives business mileage
over and above one’s competitors, then it can rightly be argued that academic
librarians who are equally regarded as information and knowledge professionals
are critically relevant in the digital era (Omekwu, 2010). They must therefore
be abreast of fundamental facts about the needs of the students and faculties
of their parents institution so as to support the institution’s core objective
of teaching, life-long learning and research.
Librarians need to incorporate the various components of
the digital library system – networking concept, digital application,
availability of information and information accessibility, for enhanced information
services delivery. University libraries need to be imperatively involved in the
whole gamut of implementing digital library system in their parent
institutions. Sharp (2000) states that:
Network advances have transformed modes of communication and will result in significant changes in traditional library structure to accommodate organized information and access to it: from your desktop it is now possible to get information easily at lesser cost and effective library information service, which were previously either not accessible or not even known. p.52
Digital Library Systems (DLS) has the potential to
supplant many of the services provided by traditional libraries, and also
extend them. As stated by Ojedokun (2001), digital library systems offer the
following benefits of improving and promoting information related activities;
contain a wealth of simple information of direct applicability and are
ubiquitous (i.e., accessible anytime from anywhere subject to the availability
of requisite resources); of dealing with preservation issues of library
materials (preservation in a digital system does not depend on having a
permanent object and keeping it under guard, but on the ability to make multiple
copies); easy connectivity and access to electronic resources.
In line with this, Sharp (2000) sums up the
characteristics of the environment in which librarians are working as follows;
greater access to arrays of information; increased speed in acquiring
information and greater complexity in locating, analyzing and accessing
information. However, the introduction and use of ICTs vis-à-vis digital
library system in Nigerian universities is not that novel. University library
as an information service point should be able to deploy and use adequate
services delivery systems because a library’s fundamental purpose has always
been to serve their users. Thus, DLS offers the opportunity for libraries to serve
their users in a better and more reformed way. Owing to this fact, it is
imperative for librarians to explore and imbibe skills (e.g. downloading
library electronic resources) needful in the digital environment. However, DLS
infrastructure and facilities such as workstations (e.g. laptops), computer
server, smart phones etc. need to be in place and properly maintained to enable
enhanced information service delivery. Otherwise, university libraries will
continue to face such challenges that hamper on their relevance in this age of
information globalization.
Apparently, the University of Ibadan and International
Institute for Tropical Agriculture libraries as far back as the early 70s
initiated forms of technologies in their libraries. Also, Daniel (2002) states
that the university of Jos library had initiated some forms of automated systems
in its library functions. This trend has grown tremendously in universities
across Nigeria over the years given the significant increase in the need for
current information resources, adequate infrastructures and information
services delivery by the Nigerian academic community. Researchers have also
shown that this is achievable through the use of ICTs. It is gratifying to note
that most of these university libraries in Nigeria have embraced digital system
in library activities and services. It is also fair to say that ICT
architecture (hardware) can be found in every university library in Nigeria,
though in varying degrees. Internet connectivity can also be found in most
university libraries in Nigeria presently (Womboh and Abba, 2008). Yet, library
patrons do not get sufficient services delivery. The question is, do these
librarians possess the adequate skill to use the available infrastructures and
facilities to satisfy the needs of these library patrons. Hence, they resort to
other information centers. It is against this background that this study is
being conducted to identify strategies for enhancing information service
delivery using digital library systems.
Taking a close look at the institutions, University of
Nigeria Nsukka was founded in 1955 by the premier of the eastern region Dr.
Nnamdi Azikiwe and formally opened on the 7th of October 1960. The
University has four campuses with each at Nsukka, Enugu, Ituku-Ozalla (in
Enugu), and Aba, Abia state. The university was the first autonomous university
in Nigeria. It has an ultra-modern library, the Nnamdi Azikiwe Library (NAL)
with a seating capacity of more than ten thousand. The library was formerly
commissioned in 2009 and is said to be the largest library in West Africa. On
the other hand, Nnamdi Azikiwe University (NAU) established in 1991 from the
former Anambra state University of Science and Technology (ASUTECH) is located
at Awka, Anambra state. The university was taken over by the federal government
by Decree No 34 of July 15, 1992 and was named after the Owelle of Onitsha, the
RT. Hon. Dr. Nnamdi Azikiwe, who was in the vanguard of the fight against
colonialism in Africa, believing in the use of education as a veritable tool in
the liberation struggle and in the enthronement of the dignity of man.
NAU library
consists of the main library, the medical library and the law library. Their
main library by name Prof. Festus Aghagbo Nwako Library houses the library
resources to service the academic needs of the various faculties of the
university. Michael Okpara University of Agriculture, formerly known as the
Federal University of Agriculture, Umudike is a federal university established
as a specialized university by Decree No 48 of the Federal Republic of Nigeria
on November, 1992. The institution is located in the agricultural training and
research city of Umudike in Abia state. It began formal activities in May, 1993
and has courses and programs in agriculture, other sciences, and management.
Using laboratories, research farms, libraries, and the Internet, faculty and
students engage in research. Their library collections include monographs,
academic journal titles, periodicals etc. Their library also makes online
subscriptions to AGORA, TEEAL, and EBSCOHOST. In the same vein, since its
inception in 1981, FUTO library has metamorphosed into a collection of
libraries, housing a large volume of academic materials. They consist of books,
journals, dissertations, technical reports and monographs. Housed in two
buildings, namely Phase IV and Pilot Plant (An annex to school of science)
which are 1km apart; the library Phase IV is centrally situated at a convenient
distance from hostels, classrooms and laboratories in a relatively noiseless
zone of the campus. Its modular form clearly marks the five main sections of
the library, viz: Social Science and Humanities in the western wing; Reference
to the far north; Science, Technology and Agric by the east and Central Nave,
which is the core reading area. FUTO library is not left out in the quest for
Information and Communication Technology (ICT) as it has acquired resources to
match the recent trends in ICT and they also subscribe to electronic materials.
The creation of these universities and their libraries was a result of the
federal government’s desire to make education accessible to all as to equip the
citizens to adequately explore and utilize these resources. Apparently, in the
information store (libraries) of these universities, South-East Nigeria, how well
equipped are they and how skilled are the librarians in their service delivery.
Statement of the Problem
STRATEGIES FOR ENHANCING INFORMATION SERVICES DELIVERY USING DIGITAL LIBRARY SYSTEM IN FEDERAL UNIVERSITIES IN SOUTH-EAST NIGERIA
