ROLE OF QUALITY CONTROL AND INSPECTION IN CONSUMER SATISFACTION IN A MANUFACTURING FIRM

ROLE OF QUALITY CONTROL AND INSPECTION IN CONSUMER SATISFACTION IN A MANUFACTURING FIRM

ABSTRACT

Quality control as a science has Gts root in the origins of mass production, notably in the ford motor company. Inspection quality today is marketing different from anything enuisaged by its American pioneers. Although, most theories of quality control inspection are adopted from management theory already in existence, quality control inspection is only interested in referring their practicability to the benefit and the or efficient running of the organization.

CHAPTER ONE

1.0 INTRODUCTION
1.1 AN OVERVIEW 
The term quality control and inspection originated in the term appeared in an article by Dr. A.V fiegenboun and again in this quality control and inspection “Engineering and management (1961). Quality control and inspection, as perceived by its.
American gurns had its origins in mass production and terrorism. At the time Taylor style management was at its climax in the united state and unchallenged even by the behaviour scientists. Quality control as a science has its root in the origins of mass production, notably in the ford motor company. Inspection quality today is markedly different from anything envisaged by its American pioneers. Quality systems have been evolving rapidly in recent years. Over the past twenty years. Simple inspection activities have been replaced or supplemented by quality control. Quality assurance has along side been developed and refined, and the most progressive companies are now working towards inspection quality management. This is as a result of:
a. Customers becoming aware that complying with the requirement of a particular quality system is not necessarily a sure-fire guarantee against producing and delivery non-conforming products to the customer. A quality assurance system does not necessarily, of itself encourage a continual improvement approach to quality. It may mean only that an customer satisfaction has procedures in place.
b. The imposition of stringent quality requirements by major customers.
c. The loss of market share to competitors.
d. Increased contact with personnel from Japanese companies.
e. Published case studies, which focus on how companies have set about developing quality control inspection and the benefits of doing so.
f. The teaching of internally respected quality exports such as Deming, fiegenbaun, Taguchi, Jurancrosby and Shingeo, (Dale and Plunketl, 1990)
The concept inspection quality is basically new to managers, its practice therefore limited. The singular concept of quality, control or management, is more common to modern management through varying in definition.
Literature dealing with the concept of inspection quality and till data more and more literature is still being produced as a result of the widest interested in the subject matter of quality control inspection and business process improvement there is therefore so mush literature covering the subject matter and its various aspects. Continuous cost reduction, productivity and quality improvement have proved essential for customer satisfaction to stay in operation it is almost impossible not to see how quality has developed into the most important competitive weapon, many organizations have come to realize that inspection quality management is the way for managing for the future. Although, inspection quality is correct, except, of course by simple coincidence.

ROLE OF QUALITY CONTROL AND INSPECTION IN CONSUMER SATISFACTION IN A MANUFACTURING FIRM