RECORDS MANAGEMENT PRACTICES, COMPUTER LITERACY SKILLS AND JOB PERFORMANCE OF REGISTRY STAFF OF UNIVERSITIES IN OGUN STATE, NIGERIA

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ABSTRACT

Bestrecords management practices and computer literacy skills promote job performance of university registry staff through the records they create, use and maintain, hence the university administration rely much on it for quality decision making. Then, the presence of information technology seems to improve the job performance of registry staff of universities as they upgrade from their work from manual to electronic method. However, many students had bitter experiences as their records are mismanaged and retrieval of their urgent records delayed by the registry staff which has great implication to the university at large. This predicament could be as a result of improper records management practices and inadequate computer literacy skills. It is in light of this that the present study investigated records management practices, computer literacy skills and job performance of university registry staff in Ogun state, Nigeria.

The study adopted a survey research design. The population of the study consisted of 1311 university registry staff in Ogun State, Nigeria. The sample size of 300 registry staff were randomly selected. A validated questionnaire titled “Records management practices, computer literacy skills and job performance of university registry staff of Ogun State universities” was used to collect data from the respondents. For the reliability and validation of the instrument, the overall Cronbach’s alpha reliability coefficient obtained for all the variables was 0.82. The data collected from the study were analyzed using descriptive statistics and multiple regression analysis with significant level fixed at alpha of 0.05.

The findings of the study revealed records management practices in registry of Ogun State universities include records creation, classification, security, storage, retrieval, tracking and destruction. The study revealed also that computer literacy skills is good. It shows also that there was a significant relationship between records management practices and job performance (R²= .085, P<.05). The result equally showed that there was no significant relationship between computer literacy skills and job performance of university registry staff (F = 1.378, P>.05). While the combined result of records management practices and computer literacy skills revealed that computer literacy skills when considered with records management practicesjointly also do not have effect on the job performance of registry staff (R²= 0.60, P<.05).

The study concluded that records management practices contributed immensely to the job performance of registry staff in Universities in Ogun State Nigeria as computer literacy skills did not significantly influence registry staff job performance. It is recommended that university registry staff should uphold their job performance, and should be encouraged to improve themselves with computer literacy skills in order tomeet-up with technological advancement and also to beat their competitors in the university industry. Finally, the university administrationshould provide adequate fund to the registry department to enable them perform their job effectively.

Keywords: Records management practice, Computer literacy skills, Job Performance, Registry Staff, Ogun State, Nigeria

Word Count: 457

TABLE OF CONTENTS

Content Page

Title page i

Certification ii

Dedication iii

Acknowledgements iv

Abstract v

Table of Contents vi

List of Tables ix

List of Figures x

CHAPTER ONE: INTRODUCTION

1.1 Background to the Study 1

1.2 Statement of the Problem 9

1.3 Objective of the Study 10

1.4 Research Questions 10

1.5 Hypotheses 11

1.6 Scope of the Study 11

1.7 Significance of the Study 12

1.8 Operational Definition of terms 13

CHAPTER TWO: REVIEW OF LITERATURE

2.0 Introduction 14

2.1 Importance of Records 14

2.1.1 Life Cycle of records 17

2.2 Records Management Practices of University Registry Staff In Ogun State universities 18

2.3 Facilities used for Records Management in the Universities Registries of Ogun State 21

Content Page

2.4 Computer Literacy Skills of University Registry Staff 22

2.5 Job Performance of University Registry Staff 25

2.6 Records Management Practices and Job Performance of University Registry Staff 27

2.7 Computer Literacy Skills and Job Performance of University Registry Staff 30

2.8 Records Management Practices, Computer Literacy Skills and Job Performance of University Registry Staff 33

2.9 Challenges of University Registry Staff in Effective Management of Students’ Records 34

2.10 Theoretical Framework 36

– Life cycle of records theory 36

– Self-efficacy theory 36

– Job performance theory 37

2.11 Conceptual Model 41

2.12 Appraisal of Literature 42

CHAPTER THREE: METHODOLOGY

3.1 Introduction 45

3.2 Research Design 45

3.3 Population 46

3.4 Sample size and sampling Technique 48

3.5 Research Instrument 48

3.6 Validity and Reliability of the Instrument 49

3.7 Method of Data Collection 49

3.8 Method of Data Analysis 49

Content Page

CHAPTER FOUR: DATA ANALYSIS, RESULTS AND DISCUSSION OF THE FINDINGS

4.0. Introduction 50

4.1 Data analysis based on demographic data of the respondents 50

4.2 Analysis of Research Questions 51

4.3 Testing of Hypotheses 60

4.4 Discussion of Findings 63

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.0 Introduction 71

5.1 Summary 71

5.2 Conclusion 72

5.3 Recommendations 73

5.4 Contribution to Knowledge 74

5.5 Suggestion for Further Studies 75

References 76

Appendix 1 84

Appendix 2 91

Appendix 3 92

Appendix

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