PUBLIC RELATIONS AS A TOOL FOR CONFLICT RESOLUTION IN NITEL TERRITORIAL OFFICE

Abstract

This study is on public relations as a tool for conflict resolution in NITEL territorial office. The total population for the study is 200 staff of Nitel ltd, Enugu. The researcher used questionnaires as the instrument for the data collection. Descriptive Survey research design was adopted for this study. A total of 133 respondents made sales coaches, administrative staff, senior account officers and junior staff were used for the study. The data collected were presented in tables and analyzed using simple percentages and frequencies