ONLINE HOTEL RESERVATION SYSTEM.

CHAPTER ONE

INTRODUCTION

1.0 BACKGROUND OF THE STUDY

Over the past years, Hotel search and booking is something which is done by everyone who wishes to travel to a place and lodge. This is normally carried out by travel agents. The process of finding the best hotel in central location is time consuming and in some cases poses a security risk to the client (Wayne Lawrence, 2012).

By tradition, hotels were largely hooked on cards and paperwork at the front office to keep in touch with old and current customers. They were largely at the mercy of the desires of vacationers to arrive (Lalit, M 2010).

In today world it has become vital for people to pay close attention to the internet as a means of transaction, every business needs to stay one step ahead of their counterpart or competitor and that also includes the hotel industry too, Hoteliers have also realized that the face of innovation in technology is continually changing and they need to take a proactive step in implementing technological advances while continually striving to build levels of service quality and guest Loyalty(Magnini et al,2003)

Any space not unsold cannot be stockpiled and thereafter sold at a later date, making selling each room critical to profitability. (Peter O'Connor, 2014) To achieve this, hotels have to make use of the internet.

In developing an online hotel reservation system Hydro hotel and suites, Minna was used as a case study. The hotel started operation in the late 1990s but was officially commissioned in 2009, located at No1 farm Centre Tunga Minna, Niger state. The hotel is ranked as one of the first hotel in Minna if not the first from research most hotels in Minna still operate a manual

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