MOTIVATIONAL TOOLS AND THE PRODUCTIVITY OF OFFICE PROFESSIONALS (A SURVEY OF SELECTED ORGANIZATION IN KADUNA METROPOLIS)

MOTIVATIONAL TOOLS AND THE PRODUCTIVITY OF OFFICE PROFESSIONALS (A Survey of Selected Organization in Kaduna Metropolis)

CHAPTER ONE

INTRODUCTION

1.0   Background of the Study

Motivation and the productivity of office professional can best be talked about when motivation is viewed from the angle of the employees (i.e. office managers) because it is the employees that make-up the organization.

In other words, when employees are well motivated and are doing well, they will be in the right frame of mine even at workplace and whatever they are doing, and in return, make the organization productive since the well being of the organization is a channel to their own (employees) well being. Also when employees or office professionals are well motivated by the organization their productivity would increase in a faster rate and profit will increase. (Abraham Maslow 1943),

The problem of motivating workers by the management is synonymous to all organizations, the view of management of organizations are that their workers are well motivated based on their overall net-profit margin, while on the other hand, the employees claim that management has not motivated them enough.

Human beings tend to have one need or the other at any point in time in their existence. Individuals are concerned as striving to satisfy those needs within a world of limited and unavailable resources we have. To satisfy those need certain behaviours must be exhibited that will lead to the desired goals.  That is, the inner drive that make them behave in such a way. This inner drive is the motivation.

Motivation can be defined as the management behaviour, action or incentive which enables the workers to willingly see, accept responsibility and carry out their work or task satisfactorily. They increase their productivity everyday, particularly as it has contribution towards the general economics of the world.

Motivational tools are those things put in place the employer t o force the behaviour of workers out. Motivational tool according to Matt Krumine (2000) says, motivational tools are those tools they enable the managers to motivate their workers or employees within and out side the organization, and it includes all the necessary tools that enable the employees to work effectively and get high productivity.

Motivational tool enhance the productivity of employee (officer professionals) when used effectively. Productivity refers to the aggregate performance of an organization or employees (office professionals) according to Palik (2003) define productivity as a ratio of a measure of output to a measure of some or all of the resources used to produce these out. Currie (1972), says productivity is the qualitative relationship between what we produce and the resources we used. Productivity is concerned with the ration of output to an input. Grezor (2001) also sees productivity as the way in which will enhance the performance of office professionals to the high level of the organization.

Office professional copes with all demands and stresses of the office in the way that he enjoys leadership control of crisis that might emanate from managing rewards people communication, information and other resources that are involved in making an office. according to MTU in Medilyn and Urwin (1980)l define office professionals as one in charge of typesetting, rewarding and keeping vital or confidential documents of an organization that some executives’ may not be allowed to access. That is why the thrust of this study is: what are the motivational tools that enhance the productivity of office professionals.

MOTIVATIONAL TOOLS AND THE PRODUCTIVITY OF OFFICE PROFESSIONALS (A Survey of Selected Organization in Kaduna Metropolis)