MOTIVATION AS TOOL FOR IMPROVING EMPLOYEE’S PERFORMANCE IN A SERVICE COMPANY (A CASE STUDY OF FIRST BANK PLC)

TABLE OF CONTENT

Title page                                                                                                         i

Certification                                                                                        ii

Dedication                                                                                           iii

Acknowledgement                                                                               iv

CHAPTER ONE

Introduction                                                                                       

1. Background of the study                                                        1
2. Statement of problems of the study                            2
3. Aims and objectives of the study                                3
4. Significance of the study                                                        4
5. Scope of the study                                                                   5
6. Limitations and constraints to the study                   5

CHAPTER TWO                                                          

Literature review

2.1       Motivation and its concept                                         7

2.2       The importance of motivation to the management 17

2.3       Motivation techniques and strategy                           18

2.4       Organization concept, mission and objective 23

2.5       Types organization objective                                       25

2.6       Means of achieving organization mission and objectives                                       26

2.7       The impact of motivation on the attainment of employee’s performance                                                                   27

CHAPTER THREE

Research methodology

3.1       Data collection method / techniques                         30

3.2       Data presentation and analysis method                    32

3.3       Definition of population                                                          33

3.4       Sample size and distribution                                      34

3.5       Sample selection                                                                     35

CHAPTER FOUR

Data presentation  and analysis, summary conclusion and recommendation

4.1       Brief history of case study                                                      40

4.2       Data presentation and analysis                                 42

4.3       Summary                                                                                            55

4.4       Conclusion                                                                              56

4.5       Recommendations                                                                   58

            References                                                                               59

CHAPTER ONE

INTRODUCTION

1.1       BACKGROUND OF THE STUDY

The term motivation was originally derived from Latin, word “motive” which means the main sprays of action in people. The leader who to incite his follower to reach an objective must hold out the promise of rewarding them. An the reward people seek in life is to fulfill their want, drive and need.

Motivation is interested in the “Why” of human behaviours it tries to unravel the rationales behind human behaviours. Although not all human behaviors are motivated, some are no reflex action habit or instruct, a manager is only interested in those behavior that can be motivated when an individual is left with a choice.

Motivation are those things, which induce an individual to perform. It could be tangible (extrinsic) or intangible (intrinsic). A manager can make effort directed toward sharing motivation by establishing an environment conducice top ascertain drive, i.e motivation is something use toward achieving a desired goal e.g. higher pay, a prestigious title, development of employee’s etc. what a manager to perform effectively and efficiently leads to the company folding up due to the goals of the organization being hindered.

1.2       STATEMENT OF PROBLEMS OF THE STUDY

There effectiveness of management depend on its ability to satisfy the needs of its work force.

What are the factor that often motivating entrepreneurs of perform optimally in Nigeria