ABSTRACT
This study is focused on Manpower training and
Development in the Nigerian Banking Industry:
A case Study of Central Bank of Nigeria Enugu.
The objectives of the study among
others include.
(1) To determine if regular manpower
training and development leads to a significant increase in the operating costs
of Central Bank.
(2) To
find out if successful manpower development programmes contribute to the
success of the Central Bank.
Based on these, 4 research questions
and 3 hypotheses were formulated. Extensive literature review on textbooks,
journals, and material on the area of the study were carried out. While primary
data were sourced from respondents, which form the sample of the study. This
sample included Junior and Senior staff of the case organization. The data
collected with open and close ended questions were presented, analyzed and
interpreted. The hypotheses formulated were tested using chi-square. Based on
the analysis the following findings were made. The manpower training and
development of central Bank and indeed undertake manpower training development,
this improves staff job performance. In the view of the above findings
recommendations on how improvements can be made were offered. The researcher
concludes that if these recommendations are carried out, the quality of service
offered by the bank will improve and the bank will grow and survive.
TABLE OF CONTENTS
Title page – – – – – – – – i
Certification – – – – – – – ii
Dedication – – – – – – – iii
Acknowledgement – – – – – – iv
Table of contents – – – – – – v
CHAPTER
ONE
INTRODUCTION
1.1 Background of the Study – – – – 1
1.2 Statement of Problem – – – – 6
1.3 Objectives of the Study – – – – 7
1.4 Research Questions – – – – – 8
- The Research Hypotheses – – – – 9
- Significance of The Study – – – – 10
1.7 Scope and Limitation of the Study – – 11
1.8 Definition of Terms – – – – – 12
References
CHAPTER TWO
LITERATURE REVIEW
2.1 Issues
on Training and Development – 14
2.2 Importance of Training and Development – – 18
2.3
Objective of Training and Development – – 20
2.4
Benefits of Manpower Training Development
in
Nigeria
Banking Industry – – – – 25
2.5 Problems of Manpower Training and
Development
in Nigeria
Banking Industry – – 26
- Manpower Training And Development By
Central
Bank of Nigeria
– – – – – 27
References
CHAPTER
THREE
RESEARCH
METHODOLOGY
3.1 Research Design – – – – – – 31
3.2
Area of Study – – – – – – – 32
3.3
Population of Study – – – – – 32
3.4
Sample Size Determination – – – – – 32
3.5
Sampling Procedure – – – – – – 33
1.6
Sources and Instrument for Data Collections – 34
3.7
Test of Validity and Reliability – – – – 35
3.8
Data Collections – – – – – – – 36
3.9 Method of Data Analysis – – – – – 36
References
CHAPTER
FOUR
4.1 Analysis,
Interpretation and Presentation of Data 38
CHAPTER
FIVE
SUMMARY
OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1Summary of Findings – – – – – – 54
5.2 Conclusion – – – – – – – – 55
5.3
Recommendations – – – – – – 57
Bibliography
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The
task of managing the human component of the business is central and most
important task, because the success of any enterprise depends entirely on the
effectiveness of its human resources on their job. Human being per se is not a
“resource”. He becomes a resource only if trained, developed and allocated to
productive work.
No
enterprise can be guaranteed a permanent place in our highly competitive
society and no manager lasts longer unless he keeps his business competitive by
way of training and development. The main part of any training and development
programme is directed towards preparing individuals to meet future needs.
All
activities of any enterprise are initiated and determined by the persons that
make up the organization and the success of these activities depends on the
competence, motivation and general effectiveness of its work force. A growing
number of managers recognize that they can hope to find a major and lasting
competitive advantage not in superiority of their plant and products, but on
the quality and training of their people.
Effective
manpower training and development enables an organization to move from an
inefficient (to a more) productive situation, provided the important and
appreciating resources are there. Amongst other factors, manpower training and
development help employees and management adapt to the demands of a dynamic
world of rapid social, technological, political and economic changes.
Training and development are activities aimed at
helping employees overcome their limitations. An organization may save money
recruiting trained individuals. When organization undergo major changes,
training and development activities often are necessary to help employees make
the transition to a new way of doing things. Redesign work around teams is one
type of change that creates high demand for training and development
(Ezigbo 2003).
Development is necessary and a prerequisite for
individual, organizations, and the society.
(Ezigbo 2003), training is attaining specific detailed
and routine Job skills and techniques. They opine that development is the
broader scope of improvement and growth of abilities, attitudes, and personality
trait. Development is required to meet technology advances and to achieve
greater personal satisfaction. People become developed when they have acquired
the necessary education and training that could enable them exhibit growth in
abilities, attitudes, and personality trait. As people become developed, they
have a greater sense of dignity and worth which will’ make them to be more
valuable to their employers and the society in general.
Training
and development are essential ingredients for enviable growth of any vocation
and the case of the Nigeria Banking Industry is no exception to this obvious
fact.
The
pursuit of training and development should be continuous, particularly in the
world of vast challenges posed by ever changing trends of development in the
field of science and technology. This assertion clearly demonstrates how
dynamic our social, economic, political and technological environments could
be, and it is the role of banking industry to respond to development in all
spheres of human endeavors, hence manpower development in banking industry
should also assume a dynamic setting.
Manpower
Development in Nigeria Banking Industry responds to developments and practices
in the banking industry in the country.
The
issue of manpower training and development equally applies to Central Bank of Nigeria
which started in 1912, when the nationalists request for Central Bank of Nigeria
(CBN) was not granted.
However,
with the dawn of independence in most West Africa Countries, these countries,
started to establish their own Central Banks to help in managing their economies.
Central Bank of Nigeria (CBN) was established in 1959. It is a government-owned
bank that carries out the major financial operation of the government.
The
Central Bank of Nigeria,
Enugu Branch, is located at Garden
Avenue and it is an affiliate to the Central Bank
of Nigeria, located at Abuja.
FUNCTIONS OF CENTRAL BANK
OF NIGERIA
(CBN)
The functions of Central Bank of Nigeria (CBN)
include the following:
MANPOWER TRAINING AND DEVELOPMENT IN THE NIGERIAN BANKING INDUSTRY (A CASE STUDY OF CBN ENUGU)
