MANAGEMENT OF CHANGE IN NIGERIAN ORGANISATIONS

ABSTRACT

The issue of change has always been a recurring one in organization.  Management has always had problems in initiating change in organizations because employees prefer to stick to the old method of doing things.  This project took a look at five firms to examine how change can be managed in these organizations while also getting the employee involved in the change process.  In achieving this objective, a number of research tools were employed such as the questionnaire, oral interviews etc.  In the course of this study, the researcher discovered that though employees would most times resist change, that there were processes to be taken in order to reduce this resistance to change, one of which was to ensure employee involvement in the change process.  It was conclusively deduced that managing change is a dynamic process which requires being constantly tuned in to what is happening around and monitoring the process carefully. This study recommended that for effective change process in organizations, top management must be committed to the change process; and most importantly the parties that would be affected by the change must be involved in the change process thus resistance to change will be reduced. It is the belief of the researcher that this study will become a reference tool for managing change in organizations.

TABLE OF CONTENTS

CERTIFICATION                                                                                                ii       

APPROVAL                                                                                               iii

DEDICATION                                                                                           iv

ACKNOWLEGEMENTS                                                                           v

LIST OF TABLES                                                                           

ABSTRACT                                                                                               vi

CHAPTER ONE

INTRODUCTION:

1.1     Background of the study                                                                            1

1.2     Statement of the problem                                                                           2

1.3     Objectives of the study                                                                     3

1.4     Research Questions                                                                           3

1.5     Hypotheses of the study                                                                             4

1.6     Significance of the study                                                                             5

1.7     Scope of the study                                                                                      5

1.8     Limitations of the study                                                                    6

1.9     Profile of Selected Organizations                                                      6

1.10   Operational Definition of Terms                                                       8

          References                                                                                         9

CHAPTER TWO:

REVIEW OF RELATED LITERATURE

2.1     Introduction                                                                                                10

2.2     Conceptual Framework                                                                    10

2.3     Theoretical Framework                                                                     11

2.3.1           The Need for Change                                                     11

2.3.2           Preparing Organisational Change                                 12

2.3.3           Types of Change                                                            13

2.3.4           The Process of Organisational Change                                    15

2.3.5           The Management of Change                                          18

2.3.6           Strategies for Managing Change                                    22

2.3.7            Why Change Initiatives Fail                                         24

2.3.8           Reducing Resistance to Change                                               25

2.3.9             Models of Change                                                                  27

2.3.10         Organisation Development                                            28

2.4     Empirical Review                                                                              30

2.4.1           Stallionet Nigeria                                                           30

2.4.2           Community Pulse Newspapers                                                30

2.4.3           Anchor Insurance Company Limited                                       30

2.4.4           Oak Pensions                                                                 31

2.4.5           Platonica Architects                                                       31

2.5     Summary                                                                                          31

          References                                                                                         32

CHAPTER THREE:   

RESEARCH METHODOLOGY

3.1     Introduction                                                                                                33

3.2     Research design                                                                                33

3.3     Sources of Data                                                                                33

3.4     Population of the Study                                                                    33

3.5     Sample Size Determination                                                               35

3.6     Questionnaire Design                                                                        35

3.7     Administration of Questionnaire and Data          Collection                      35

3.8     Validity of Research Instrument                                                       36

3.9     Reliability of Research Instrument                                                    36

3.10   Method of Data Analysis                                                                           36

3.11   Summary                                                                                          37

          References                                                                                         38

CHAPTER FOUR:      

DATA PRESENTATION AND ANALYSIS   

4.0     Introduction                                                                                                39

4.1     Data Presentation                                                                             39

4.2     Analysis of Data                                                                               39

4.3     Testing of Hypotheses                                                                      55

CHAPTER FIVE:       

SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1     Summary of major findings                                                              70

5.2     Recommendations                                                                                      70

5.3     Conclusion                                                                                        72

5.4     Areas for Further Study                                                                    72

BIBLIOGRAPHY                                                                                              73

APPENDIX 1                                                                                             75

APPENDIX II                                                                                             76

APPENDIX III                                                                                                   80

APPENDIX IV                                                                                           82

LIST OF TABLES

Table 4.2.1:          Distribution of Respondents by Age.