TABLE
OF CONTENTS
Title – – – – – – – – – i
Approval – – – – – – – – – ii
Certification – – – – – – iii
Dedication – – – – – – – – – iv
Acknowledgement – – – – – v
Table of contents – – – – – – vi
Abstract – – – – – – – – –
CHAPTER ONE
- Background of the Study – – – – – – 1
- Statement of the Problem – – – – – – 2
1.3 Objectives of the Study – – – – – – 3
1.4 Relevant Research Questions – – – – – 3
1.5 Test of Hypotheses – – – – – – – 4
1.6 Significance of Study – – – – – – – 5
1.7 Scope of the Study – – – – – – – 5
1.8 Definition of Terms – – – – – – – 5
1.9 Profile of Power Holding Company of Nigeria – 7
Chapter References – – – – – – – 10
CHAPTER TWO
2.0 Introduction – – – – – – 11
2.1 Concept of Organizational Decision Making — – 11
2.1.1 Three Levels of Decision Making – – – 12
2.1.2 The Key to Effective Decision Making – – 13
2.1.3 Steps in Decision Making – – – – 14
2.2 Decision Making and Management Information System – 16
2.3 The role of management information system
in improving decision
making. – – – – – – – – 18
2.4 Management Information System – – – 22
2.5 Types of Management Information System – – 22
2.6 The MIS used By PHCN – – – 24
2.7 Problems with MIS – – – – 24
2.8 Components of Management Information System (MIS) – 25
2.8.1 Management – – – – – 25
2.8.2 Levels of Management in Organizations – – 26
2.8.3 Information – – – – 28
2.8.4 Levels/Processes of Information In Organizations – 29
2.8.5 System – – – – – 30
2.9 Purpose of Management Information System in PHCN – 32
2.10 Qualities of Good Management Information – – 33
2.11 Benefits of a good management information system. – 36
2.12 Relevance of Management Information System to PHCN – 37
2.13 Attitudes of Management to Information
Generation and Uses – 38
2.14 Reasons for Information Management – – 39
Chapter References – – – – – – – 42
CHAPTER
THREE: RESEARCH METHODOLOGY
3.1 Research Design – – – – – 45
3.2 Data Collection Method – – – – 46
3.2.1 Primary Source – – – – – 46
3.2.2 Secondary Source – – – – – 46
3.3 Population of study – – – – – 47
3.4 Sample size – – – – – 47
3.5 Data collection instruments – – – – 47
3.6 Method of data analysis – – – – – 48
Chapter References – – – – – 50
CHAPTER FOUR: DATA PRESENTATION
AND ANALYSIS
4.0 Introduction – – – – – – 51
4.2 Section 1: Demographic Data – – 52
Chapter References – – – – – – – 71
CHAPTER FIVE: FINDINGS,
CONCLUSION AND RECOMMENDATIONS
5.0 Introduction – – – – – – – 72
5.1 Findings – – – – – – – – 72
5.2 Conclusion — – – – – – 73
- Recommendations – – – – 74
Bibliography – – – – – – – – 75
Appendix 1 – – – – – – – – 79
Questionnaire – – – – – – – 80
ABSTRACT
This study is an exploratory study, which attempts to examine if Organizational Decision Making could be improved by proper implementation of Management Information System. An organization needs information on which to base decisions concerning the current operations and future plans. In this dispensation of modern business, information are required to be cheap, accurate and timely, and it is only a computer based technology that possesses the speed and capability to provide this kind of information which is an invaluable tool for an organization’s management decision making. The methodology adapted involves the use of primary data, through structured questionnaire collected from sample of 72 respondents randomly selected and analyzed using the descriptive method to express the relationship among variables. The data were further subjected to chi-square statistical tool in testing the hypothesis from which the position of the research study was established. The result obtained showed that Organizational decision making could be improved by proper implementation of Management Information System. As such, we can deduce that proper decision making resulting from the implementation of a sound and functional Management Information System can go a long way in ensuring the survival of an Organization. It is vital to remember that, improvement in decision making is fundamentally meant to ensure customer satisfaction while organizations continue to flourish in success.
CHAPTER
ONE
- BACKGROUND OF THE STUDY
The
rate at which public organizations are winding up these days is a serious
signal that something is wrong with their decision making system. The
deplorable state of majority of these public organizations such as the Power
Holding Company of Nigeria (PHCN) in spite of the billions of naira being
injected into the Power sector annually is having a ripple effect on the
economy of Nigeria. A good number of these organizations have either been
closed down owing to the fact that they could no longer fulfill the purpose for
establishing them or have been privatized with the intent to address the
anomaly as this has greatly increased the rate of unemployment and caused a
sharp decline in the standard of living.
In recent past, a
lot of measures such as downsizing and mere introduction of computers in the work
place considered ideal to address this problem were initiated by the federal
Government, but it yielded little or no results while the problem persists.
This clearly points to the fact that, the managers charged with the corporate
responsibility of making dynamic decisions that would put this organization on
the path of sustainable growth and quality service delivery are not making the
right decisions or do not have access to accurate, timely and quality
information.
Managers and
business leaders have to accomplish several functions and perform different
roles. These roles are connected to communication, information and decision
making. The decision managers make often
influence the lives of many individuals, business and even the whole society.
Decision making
is one of the primary responsibilities of being a Manager. The quality of a
manager’s decision is important for two principal reasons. Firstly, the quality
of a Manager’s decisions directly affects his career opportunities, rewards and
job satisfaction. Secondly, managerial decision contributes to the success or
failure of an organization, (Cole,1996). It is against this backdrop that,
Management Information System is considered as a veritable tool in addressing
the issue of Poor Organizational Decision Making. Though, it is an established fact
that, MIS may not always provide all the solutions to organization’s poor
decision making, but it sure goes a long way in addressing it as far as the
success of every organization is tied to the quality of Information available
to the decision makers in the organization, (Harvey, 1994).
- STATEMENT OF THE PROBLEM
MANAGEMENT INFORMATION SYSTEM AND ORGANIZATIONAL DECISION MAKING (A STUDY OF POWER HOLDING COMPANY OF NIGERIA
