INTERPERSONAL / HUMAN RELATIONS SKILLS SECRETARIES REQUIRE FOR EFFECTIVE JOB PERFORMANCE IN INDUSTRIES IN ENUGU URBAN

INTERPERSONAL/HUMAN RELATIONS SKILLS SECRETARIES REQUIRE FOR EFFECTIVE JOB PERFORMANCE IN INDUSTRIES IN ENUGU URBAN

ABSTRACT

This study focused on interpersonal/human relations skills secretaries requires for effective job performance in industries.

In the course of the study, related literatures were reviewed. A total of 105 copies of questionnaire for both bosses, secretaries and customers was drawn up and administered in selected firms in Enugu Urban and the information gathered were analyzed.

It was realized that to be sufficient on-the-job, the secretary must posses or be acquainted with some personal qualities/characteristics that will make her quite unique in the office.

The data emphasized that the secretary must posses such technical skills as public relations skills, machine operation skills, shorthand and typewriting skills in order to meet up with the trend of the business world.

Moreover, it was found that both the bosses, secretaries and customers perceived the interpersonal/human relations skills as very important. Based on the findings and discussion, recommendations were made.

LIST OF TABLES

TABLE ONE

Respondents response on the interpersonal/human relations skills secretaries required

TABLE

1                    Communication skills

2                    Individual competence on personal qualities

3                    Management skills

4                    Cooperative skills/qualities

5                    Listening skills

6                    Public relations skills

7                    Organizational skills

8                    Positive attitude and behaviors

9                    Office machine skills

10                Responsibility

11                Good working habit.

INTERPERSONAL/HUMAN RELATIONS SKILLS SECRETARIES REQUIRE FOR EFFECTIVE JOB PERFORMANCE IN INDUSTRIES IN ENUGU URBAN