TABLE OF CONTENTS
Title Page i
Approval Page ii
Dedication iii
Acknowledgement iv
Abstract v
Table of Content iv
CHAPTER ONE
INTRODUCTION
Background of the Study 1 Statement of the Problem 3
Purpose of the Study 4
Significance of the Study 4
Research Questions 5
Scope of the Study 5
CHAPTER TWO
REVIEW OF RELATED LITERATURE
Introduction 6
The Internet Communication Tasks Performed By
Secretaries in Modern Offices 9
The Webpage Tasks Performed By
Secretaries in Modern Offices 12
The Internet Administrative Tasks Performed By
Secretaries in Modern Offices 14
The E-Commerce Tasks Performed By
Secretaries in Modern Offices 16
Summary of Literature Review 18
Questionnaire 20
CHAPTER THREE
RESEARCH METHOLOGY
Design of the Study 21
Area of the Study 21
Population for the Study 21
Distribution and Return of Questionnaire 23
Method of Data Analysis 23
Decision Rule 24
CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA
Research Questions 25
Findings 29
Discussion of Findings 29
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATIONS
Summary of Findings 32
Conclusion 33
Recommendations 34
Suggestions for Further Studies 34
References 35 Appendix 36
ABSTRACT
This study was conducted to identify the internet tasks performed by secretaries in modern offices in Idah Local Government, Kogi State. To direct the study four research questions were formulated. The population for the study comprised forty two (42) secretaries in modern offices in Idah Local Government Area, Kogi State. A structured questionnaire was used for data collection. The data collected were analyse using mean on a four point rating scale. The data analysis revealed the following findings: The internet communication tasks performed by secretaries in Idah Local Government. The e-Commerce tasks performed by Secretaries in Modern Offices in Idah Local Government, Kogi State. The Webpage tasks performed by Secretaries in Modern Offices in Idah Local Government Area, Kogi Stat among others. Based on the findings the following recommendations were made which among others include: The secretarial profession is a practical oriented field of study and as such, more emphasis should be given to the practical aspect than the theoretical areas, so that Secretaries in modern offices can do better when they get to the labor market. They have to do this by constant updating of their knowledge and skills with the latest innovations in information technology and data management. Secretaries should read journals, newspapers and find ways of improving their vocabulary that could help their communication. Secretaries in modern offices must have adequate knowledge of computers and their component facilities, a prerequisite to enable her to be proficient in the use of internet resource. Secretaries in modern offices acquire these skills on computer and information technology by attending private computer schools or convincing their employees to send them on computer training courses.
CHAPTER ONE
INTRODUCTION
BACKGROUND OF THE STUDY
According to, (David Johnson, 2017). The Internet is a worldwide system of connected networks. Each network consists of millions of computers, servers, routers, and printers. You can think of the Internet like the telephone network or the interstate highway system. You may have even heard people refer to the Internet as the Information Super Highway.
The Internet, sometimes simply called “the Net,” is a worldwide system of computer networks, a network of networks in which users at any computer can operate, if they have permission, get information from any other computer (and sometimes talk directly to users at other computers). Internet is described as a computer based global information systems. It is composed of many interconnected computer networks. The networks that make up the Internet may be owned and maintained by different companies but messages and data move across all of them without regard to ownership because they all use the same protocol or language to communicate. Each network may link tens, hundreds, or even thousands of computers enabling them, to share information and processing power which has made it possible for people all over the world to communicate with each other effectively and inexpensively.
The internet, unlike radio and television, system allows, individuals who have internet access to communicate directly with anyone on the internet, post information for general consumption, retrieve information, use distant application and services, buy and sell product etc.
For most internet user, electronic mail (E-mail) practically replaced the postal services for short written transaction. People communicate over the internet in a number of ways which include: internet Ray chat (IRC), internet telephony, instant messaging, video chat or social media.
The most widely used part of the internet is the World Wide Web (often abbreviated “WWW” or called “the web”). Nnamdi (2015) opined that the internet is an organization of networks that communicate with another to exchange information. Bintu and Fatima (2017) described internet as a major breakthrough in technology and the most flexible medium currently available in the word.
The Internet posses the world most broadcasting capability, a means of sharing information, between individuals and their computers, without regard for geographical location. The versatile nature of the internet has helped spread information beyond human imagination ranging from house-hold activities, education, political through telephone wires and satellite links. Internet users can share information in a variety of ways.
The size, scope and design of the internet allow users to: connect easily through ordinary personal computer and local phone numbers. Exchange electronic mail (e-mail) with friends and colleagues with accounts on the internet. Post information for others to access and update frequently the beginning of the internet astonishing expansion. Some of the ways that users are taking advantage of internet are: Sharing research and business data among colleagues and like minded individuals, communicating with others and transmitting files via e-mails, requesting and providing gathering and providing feedback and suggestions from customers and business partners.
The internet potentials are limited only by users’ vision and creativity. As the internets grow, new and innovative users will surely follow. Secretaries is expected to acquire basic skills on the use of internet, in order to communicate directly with anyone else on the net, post information for general consumption, retrieve information use distant application and services or even buy and sell products.
That is to say that the Secretaries in modern offices can use the internet in offering office electronic office to some extent.
STATEMENT OF THE PROBLEM
Generally internet and micro-electronic are gradually over taking office tasks or activities, Secretaries are prone to so many challenges. Although this innovation is to enhance speed and accuracy in office tasks, but most of the graduates of office technology and management find it difficult to embrace this new technology because they lack the necessary skills needed for operation of the electronic machines. It is these problems that this research seek to address.
Consequently, Secretaries may not acquire the skills of how to tackle internet tasks before their works are being performed. Hence they do not meet up with internet tasks in modern offices.
PURPOSE THE STUDY
The major purpose of this study is to find out the internet tasks performed by Secretaries in modern offices. The study sought to identify the following.
The internet communication tasks performed by Secretaries in modern offices.
The internet administrative tasks performed by Secretaries in modern offices.
The E-commerce tasks performed by Secretaries in modern offices.
The webpage tasks performed by Secretaries in modern offices.
SIGNIFICANCE OF THE STUDY
In the nearest future, knowing how to use the internet will be as important as knowing how to read and write. This research work will be of great interest to both practicing and potential Secretaries and this will help them to be productive, knowledgeable and skilled in the operation of internet which will, in turn, enable them function properly in internet connection offices.
Other employees will equally benefit from this study as it will enable them get vital information easily and faster. It will also help them in transacting business with other organizations thereby increasing their productivity.
This research will also serve as literature in future for students who will embark on related topic.
RESEARCH QUESTIONS
What are the internet communication tasks performed by Secretaries in modern offices?
What are the internet administrative tasks performed by Secretaries in modern offices?
INTERNET TASKS PERFORMED BY SECRETARIES IN MODERN OFFICES IN IDAH LOCAL GOVERNMENT KOGI STATE.
