INTANGIBILITY OF INSURANCE POLICIES AS A SET BACK TO BETTER SERVICE DELIVERY IN NIGERIA

INTANGIBILITY OF INSURANCE POLICIES AS A SET BACK TO BETTER SERVICE DELIVERY IN NIGERIA

ABSTRACT:

Intangibility of insurance policies as set back to better service delivery is the topic under discussion. This is eth modification of insurance policies or the companies ways of doing things over the years. The work is divided into five chapters. Chapter one deals with the introduction, statement of problems, objectives of the study, research question, significance of the study, scope and limitations and definition of terms. Chapter two covers the literature review, historical developments and so on. Chapter three discusses research methodology including sources of data, population of study, instruments use and validity of the instruments. Chapter four covers findings and discussions of findings. Chapter five covers conclusion and recommendations. The work ended with bibliography and appendix.

TABLE OF CONTENTS

CHAPTER ONE – INTRODUCTION

1. Background of the Study                                         1
2. Statement of the Problem                                 3
3. Objectives of the Study                                    3
4. Research Questions                                          4
5. Significance of the Study                                         4
6. Scope and Limitations of the Study                           5
7. Definition of Terms                                          6

CHAPTER TWO

1. Review of Related Literature                              8
2. Historical Development                                     8
3. Nigerian Insurance Market Act 1992                   9
4. The Need for Intangibility                                  10
5. The Demand for Insurance Policies                     12
6. Intangibility Policies: An Update of New Policies   13
7. Present Failures                                               15
8. The Intangibility Imperative or Important            16
9. Principles of Customer Century Intangibility         19
10. Marketing of Intangibility in Insurance Policies     21

Reference                                                       22

CHAPTER THREE – RESEARCH METHODOLOGY

1. Research Methodology                                      23
2. Population                                                      23
3. Sample Size and Instruments Used in

Determination of the Sample Size                      24

1. Source of Data                                                       25
2. Instrument Used                                             26
3. Validity of Instrument                                      26
4. Reliability of Instruments                                         26

CHAPTER FOUR – SUMMARY OF FINDINGS

1. Findings                                                         27
2. Discussion of Findings                                      28

CHAPTER FIVE – CONCLUSION AND RECOMMENDATIONS

1. Conclusion                                                      29
2. Recommendations                                           30

Bibliography                                                    32

Questionnaire Letter                                         33

Appendix                                                               34

CHAPTER ONE

INTRODUCTION

1.1  BACKGROUND OF THE STUDY

Despite the introduction of the structural adjustment programme (SAP) advocated by the federal government in July 1986 to combat and resolve the economic crisis that have lingered since 1980, most companies especially the manufacturing companies have shown bad performance. Low capacity utilization has led to the retirement of thousand and workers nationwide since that time.

Obviously, the insurance industries cannot be spared from reacting to sudden change in the economy which is difficult to predict.

There is direct positive relationship between the performance of the economy and that of the appropriate action to relieve the fear and concern of the watcher’s and viewers of the industries. It can also adopt effective work process or system to meet the expectation of the growing population of the insured.

INTANGIBILITY OF INSURANCE POLICIES AS A SET BACK TO BETTER SERVICE DELIVERY IN NIGERIA