IMPACT OF TRAINING ON THE EFFECTIVENESS OF SECRETARIES IN BANKING ENVIRONMENT

IMPACT OF TRAINING ON THE EFFECTIVENESS OF SECRETARIES IN BANKING ENVIRONMENT

ABSTRACT

This research project titled impact of training on the effectiveness of secretaries was carried out using First Bank Nigeria Plc Challenge, Ibadan as a case study. Top executives and practicing secretaries were used to gather information on the above topic. Questionnaires and interview were the methodology adopted. It was discovered that training played a major impact on the job performance of secretaries, but it was not in isolation as other factors also contributed to the performance of secretaries. It was been recommended to all students and secretaries should make use of all the available training facilities at their disposal meaningfully. Conclusively, the impact of training on the job performance of secretaries cannot be over emphasized.

CHAPTER ONE

1.1     BACKGROUND INFORMATION

Secretaries are not born but made, although there are people with the potential of becoming good, effective trained and efficient secretaries. Before anybody can be called a secretary, he or she must have undergone certain trainings but the period of training varies from time to time and depends on the level of operation. In the words the degree of training will determine where the secretary will work. Generally, it is however required, that a person must undergo series of trainings before he/she can be called a qualified secretary. During the period of training, no matter how short or long it takes, it is expected that all the skills and knowledge required of a secretary to be able to discharge her duties effectively must have been acquired. Having acquired these, the end result is to be able to impact these skills and knowledge into others or make the best use of them in various places where such are needed.