IMPACT OF TRAINING AND DEVELOPMENT ON WORKER’S PERFORMANCE AND PROFITABILITY (CASE STUDY STERLING BANK)

Impact of Training and Development on Worker’s Performance and Profitability (Case Study Sterling Bank)

CHAPTER ONE

Introduction

• Background of the study

Human Resources have played a significant role in the economic development in most developed countries such as United States of America, Britain and Japan among others. It can, therefore, be stated that a developing country like Nigeria, with its rich natural resources and the necessary financial support can also experience such economic success if the appropriate attention is given to the development and training of her human resource. It is observed that in Nigeria, the government is taking adequate steps to ensure that people acquire the necessary knowledge and skills.

The provision of secondary and technical schools, vocational training institutes, colleges, professional and tertiary institutions, as well as the educational reforms currently taking place in the country, are all geared towards the acquisition of skills and knowledge to ensure effectiveness and efficiency in our workplaces. With these efforts by the government, it has become necessary for organisations to provide long and systematic training and development programs for their employees. This is because every aspect and activity of an organisation involves people. For instance, a manager in an organisation will not be successful until he has his subordinates who are well equipped with skills, talent and knowledge.

In other to manage an organisation, both large and small requires staffing with competent personnel. The formal educational system does not adequately teach specific job skills for a position in a particular organisation. Few employees have the requisite Skills, Knowledge, Abilities and Competencies needed to work. As a result, many require extensive training to acquire the necessary Skills, Knowledge, Abilities and Competencies to be able to make substantive contribution towards the organisation’s growth.

IMPACT OF TRAINING AND DEVELOPMENT ON WORKER’S PERFORMANCE AND PROFITABILITY (CASE STUDY STERLING BANK)