IMPACT OF SALES PERSONS ON THE COPORATE GROWTH POTENTIALS OF A COMPANY (A CASE STUDY OF SEVEN-UP BOTTLING COMPANY PLC, ENUGU)
ABSTRACT
Prior to our contemporary time, the bottling industry dominated by the products of Nigerian Bottling Company Plc. Recently, 7-up bottling company Plc reemerged in the scene to compete with the Nigerian bottling company Plc, both also struggle with other manufacturers of mineral soft drinks. The scene was complicated further by poor economic situation in the country. Therefore, innovation, dynamism and efficiency vis-à-vis marketing are necessarily required as a means of not just surviving but also ensuring profitability and co-operate growth. The implementation of marketing strategies as well as successful co-operate performance of the sales force. As a result, this work sought to determine the implication of the effective performance of salespersons as an indicator of corporate growth potentials (a case study of 7 –up bottling company Plc) used questionnaire, design and tests of hypothesis. The hypothesis was tested based on the data collected and analyzed and the following findings were accepted. The consumption pattern of 7-up drinks customers is dependent on the company sales persons performance. The returns generated by 7-up bottling company is directly proportionate to the effectiveness of the salespersons. Consumers have favourable attitude toward 7 –up soft drinks. Furthermore, conclusions and recommendations were made, the conclusions are: An average salesperson of 7-up bottling company is professionally unskilled. There is a direct relationship between a company’s growth sales potentials and profitability with sales force performance. The 7-up salespersons do not effective and intensively distribute their products. Consumers have favourable attitude towards 7-up drinks. The company should strive to increases its market share. There is a need to give proper training and orientation to the salespersons. 7-up bottling company should enhance its distribution network. It is hoped that if these recommendations are applied by the 7-up bottling company, the effectiveness of its salespersons will be enhanced.
CHAPTER ONE
INTRODUCTION
1.1 Background to the Study
A Firm having carried out some researches and found out what the buyers want, specifications and requirements converts these findings into product concepts and lastly into goods and services that can satisfy these identified wants, in their exact specification and requirement. Hence” the typical firm can be seen as on input-output system" ”(Okeke C. I 1993). It is not enjoy to look at a firm more so in the context of marketing as on input-output system. This is because several other chain of activities preceed the input as well as the output. A wholestic perspective considers all these interlocking and interrelated activities that preceed input and follow after output. For example, the output must be in the right proportion, must be effectively priced, promoted and distributed. Yet all these do not even guarantee exchange and transfer of title from the firm to the buyers, neither do they even guarantee a reward or profit to the firm.
In other words, all these activities may be properly integrated, blended and as well form the bases on which a firm should b e viewed. “Good distribution, new products, improved manufacturing resources, skillful advertising and many other factors in marketing must inevitably fail if a manager is unable to build a team of men able to compete with strong competition and sell efficient to every type of buyers”. (Jack 1983 P.80). Hence the popular sloggan in marketing that “nothing happens until a sale is made” (Okeke 1993).
To implement these marketing variables, the sales force has to be utilized by the sales manger, they have to exhibit their primary sales manship functions whereby they act as intermediaries between the company and prospective customers, discharging their duties as the voice of the company to the customers and directs the voice of the customers to the company. Therefore, personal selling brings the buyer and seller into direct contact. It is important that every organization should have some number of persons known as the sales force whose responsibility are to be sure that customers and prospects are contacted and convinced to accept the items offered in exchange for a value needed by the organization.
There is no amount of advertising, sales promotion and publicity that can be equal to personal selling. This is because, contacts must be established by somebody with buyers some where for market transactions to take place. The sales force in modern marketing do not only perform the current sales, they are also concerned with laying the foundation for further sales through the performance of information gathering function. To properly carry out this, there should always exists in an organization, a skilled manager who manages the sales force efficiently and effectively. As a result, sales management is defined “as the organization efforts necessary in planning sales objectives, specifying selling efforts needed in realizing the objectives, selecting, training and motivating appropriate sales force and controlling their operations towards ensuring the full realization of sales objectives (Okeke 1993: 40).
Salespersons are trained in a method of analysis and customer management. Today, selling is a profession that involves mastering and applying a whole set of principles, personal selling has some different styles, some antithetical to the spirit of the marketing concept. Three major aspects of personal selling are sales manship, negotiation and relationship management (Kotler 1993).
Sales manship is the act of the sales persons persuading the customer or prospect to see his point of view or do something the way he wants. Negotiation means the act of two or more parties reacting an agreement on the price and the other terms of sales. Most business selling involves negotiating skills. Price is the issue being negotiated always, others include contract completion time, quality of goods and service offered, purchase volume, responsibility for financing risk taking, promotion, product safety etc.
Relationship management is a larger concept that guide the seller’s dealings with customers. Sales manship and negotiation are transaction or rented. The company has continued to grow from strength to strength both in plant expansion and product popularity amongst customers. By 1990, the company has had plant location within it short period of operation in Lagos, Ibadan, Kano, Kaduna, Aba, Ilorin, Benin and that of Enugu (9th Mile Corner). A new glass industry for the manufacture of bottles was also constructed in the Northern part of the country. New Deposits are opened in many parts of the country to ensure that their products react their products reached their ultimate customers even in tar-flung places. The company commitment to quality is consistent and unsurpassed in the soft drink industry. This they develop over the years and lately enhanced by their partnership with Pepsi-Cola international. The company have remained stead fast in their effort to maintain the quality and excellence of their product. Furthermore, it’s marketing strategies have been geared towards making their products acceptable, available and affordable through creation of awareness and aggressive sales of sales promotion by the sales persons.
Their objective therefore is to establish a steady consumer trend in the soft drink business. This is endorsed by their innovative and modest promotional campaign in which the people benefit immensely by getting added value for their money. In terms of sales, the company has made an appreciable volume and profit margin growth over the years. The head of corporate affairs, (Promotion Division) claimed that the company has an appreciable percentage of the market share. It c an be however adduced that the company has a strong capital base.
The company has been competed to increase the price of it’s brands for so many times now, the current price of their product is N25. This according to them is to keep to their marketing strategies and objectives to it’s target customers. It is interesting to note therefore, that these development has no visible effects on the volume and sales return to the firm. The company has come along way hence their slogan upholds. “The Difference is Clear” because it is the clear choice for a new generation. Their interest is to help marketers close a particular sales with a customer.
As regards relationship management, any seller who builds and manages strong relationships with key customers will have a reasonable turnover from the customers and mostly important to those customers who can typically affect the company’s future. Furthermore, sales representative covers a broad range of positions in our economy. The following classification of sales positions was devised by many as quoted by Kotler 1993.
Delivery Sales man/Deliveries: Positions where the salesperson’s job is predominantly to deliver products to buyers.
Inside order taker: The salesperson here is predominantly an inside order taker. Where the salesperson stands behind the counter and serves buyers.
Field order taker: This is the kind of sales position where the sales person is predominantly an order taker but goes outside to meet buyers. For example, shampoo salesperson calling on the super market manger.
