IMPACT OF ELECTRONIC COMMUNICATION ON EFFICIENCY OF AN ORGANIZATION

TABLE OF CONTENTS.

Tattle page                                                                                        i

Approval page                                                                                    ii

Dedication                                                                                          iii

Acknowledgements                                                                             iv

Abstract                                                                                            v

Table of contents.

CHAPTER ONE

1.1      Introduction                                                                                       1

1.2     Statement of the problem                                                        3

1.3     Research Questions                                                                  3

1.4     The need for the study                                                             4

1.5     The significance of the study                                                    4

1.6     Delimitation                                                                              5

1.7     Limitation                                                                                 5

CHAPTER TWO

REVIEW OF RELATED LITERATURE                                        

2.1     Electronic Transaction in the Nigerian Banking Industries              6

2.2     The Benefits of Electronic Communication to the Bank

2.3     An efficient Electronic communication should possess the Following main characteristics     10     

2.4     Problems Identified

2.5     The Environmental Impact of Electronic communication              12

2.6     What are the Advantages and Disadvantage of Electronic Communication?     15

• Electronic tool used to facilitate communication in an Organization               18

2.8     Effectiveness of Electronic communication                                20

2.9     The Implementation of Electronic communication Network         23

2.10   Electronic communication in Business Today.                               24

2.11    Communication Network or manage Global operation (Global Business)        25

2.12   Prerequisite for a successful Electronic communication Network 26

CHAPTER THREE

METHODS AND PROCEDURE OF DATA COLLECTION

3.0     Introductions                                                                           28

3.1     Development of the questionnaire                                             29

3.2     Instrument used                                                                       29

3.3     Population of study                                                                    29

 3.4    Sampling                                                                                   29

3.5     Distribution and collection of Questionnaire                                        30

3.6     Methods of data Analysis                                                          30

CHAPTER FOUR

PRESETATION AND DATA ANALYSIS                               31

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMNDATIONS

5.1     Summary                                                                                   45

5.2     Recommendations                                                                      46

5.3     Conclusions                                                                               47

References

CHAPTER ONE

1.1   INTRODUCTION

An organization is a group of people working together to achieve a common goal and communication is a vital part of that process. Indeed, communication must occur before a common goal could even be established. And a group of people must interact, that’s, they must communicate their needs, thought, plans, expertise and soon. Obey (2003) stated that communication is the means by which information is shared, activities are coordinated, and decision making is coordinated understand how communication works in business and how to communicate competently in an organization will help one to participate more efficiently in every aspect of business.

Business has become truly global and the electronic age has made instantaneous communication possible the ability to keep up with these changes and to understand them defines our success as business professionals but communication is also much more than just the spoke or written word it is the process through which are exchange in formation with the world around us, we use communication skill in every aspect of our lives at work with family and friends even with our selves.

Business depends on communication. Lecher (2000) emphasizes that People must communicate to plan products hire, train and motivate workers coordinate manufacturing and delivery persuade customers to buy, and bill them for sale. Indeed, for many business and none. Profit and government organization, the product is information or service rather than something tangible,

Information and service are created and delivered by communication In every organization, communication is the way people get their point across and get work done. Communication takes many form face to face or telephone conversation informed meeting e-mail message, letters, memos and reports All of these methods are form of verbal communication, or communication that used word, Non-verbal communication does not use word pictures, computer graphic and company Lagos are non-verbal for the purpose of this research work emphasis will be laid on electronic communication, such as electronic mail voice mail, video conferencing bill board, fax and other computer wares.