IMPACT OF CONFLICT MANAGEMENT ON EMPLOYEES’ PERFORMANCE IN THE PUBLIC SECTOR (A CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA)

IMPACT OF CONFLICT MANAGEMENT ON EMPLOYEES’ PERFORMANCE IN THE PUBLIC SECTOR (A CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA)

ABSTRACT

This research work is based on the impact of conflict management on employees’ in the public sector using P.H.C.N as a case study.

The objectives of the research work is to identify the causes and consequences of conflicts, and also examine that effectives conflict management can bring about harmonious and peaceful co-existence among various interest groups in the work place with particular reference to P.HC.N.

The methodology adopted in this study was survey research design. The primary and secondary data were used, such as text book, journal and questionnaire. The various tools that were used are statistic distribution method of table percentage and Chi-square to test for the hypothesis.

The findings revealed that conflict in an organization can affect he employee’s performance either positively or negatively.

The recommendation for this study was that it is important for their management in the P.H.C.N to sponsor a detailed research into the cause of both junior and management staff should always be given motivational incentives in order to carry out their duties as expected of them.

CHAPTER ONE

INTRODUCTION

1.0 BACKGROUND TO THE STUDY

Conflict is inevitable. The dominant rum of management is to maximize profits, while labour’s main concern is to secure and maintain the highest level of wages with the best condition”. Obisi (1996) argued that despite this fact, peace forms one of the fundamental factors to enhance productivity with .resultant benefit both to labour and management as well as for the economic development of the country. It will not be out of place therefore, to consider conflict as an inevitable and desirable factor in the work place.

Conflict could be viewed as a situation of competition in which the parties are aware of the incomparability of potential future position in which each party wishes to occupy a position that is incompatible with the wishes of the other. Oxford Dictionary. (2000) sees conflict as a situation in which people, group or countries are involved in a serious disagreement or argument.

IMPACT OF CONFLICT MANAGEMENT ON EMPLOYEES’ PERFORMANCE IN THE PUBLIC SECTOR (A CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA)