ABSTRACT
This research work was carried out to find
out factors that affects the effective performance of secretaries in Imo State.
The population of this study was 50
secretaries employed in the Imo State Civil service. 30 secretaries were
sampled from the different categories. Questionnaires was administered to the
respondents and returned. The data collected were analyzed using a 4 points
likert scale and mean score. 5 research questions were used to guide the study.
The researcher found out those factors that affects the effective performance
of secretaries is the major factors that stabilize organizational goals.
Recommendations were made based on the findings, which would help secretaries
to perform very well in the organizations.
TABLE
OF CONTENTS
Title page – – – – – – – – – i
Certification – – – – – – – – – ii
Approval page – – – – – – – – – –
Dedication – – – – – – – – – iii
Acknowledgement – – – – – – – – iv
Abstract – – – – – – – – – v
Table of contents – – – – – – – – – vi
CHAPTER I
1.0 Introduction – – – – – – –
1.2 Background of
the study – –
1.3 Statement of
the problem – – – –
1.4 Purpose of the
study – – – – – –
1.5 Significance of
the study – – – – –
1.6 Research
question – – – – – –
1.7 Delimitations – – – – – – – –
CHAPTER II
2.0 Review of
Related Literature – – – –
2.1 Factors that
affect the performance of secretaries –
2.2 Adequate
incentives available to the secretaries
2.3
Modern office equipment available for effective training of the secretaries
2.4 The Remuneration
for the Secretaries – – –
2.5 The
organizational Value of the Secretaries – –
2.6
The Physical and Socio-Political Environment of the place –
2.7 Summary of
Related Literature Review – – –
CHAPTER III
3.0 Research
Methodology – – – – –
3.1Design of the
study – – – – –
3.2 Area of the
study – – – – –
3.3 Population of
the study – – – – –
3.4 Sample and
sampling techniques – – –
3.5 Instrument for
data collection – – – –
3.6 Method of data
collection – – – –
3.7 Method of data
analysis – – – –
CHAPTER IV
4.0 Data Presentation
and Analysis – – –
4.1 Data Analysis – – – – – – –
4.2 Discussion of Findings – – – – –
CHAPTER V
5.0 Summary of findings, Conclusion and
Recommendation
5.1 Summary findings – – – – – –
5.2 Conclusion – – – – – – –
5.3 Recommendation – – – – – –
5.4 Suggestion for further study – – – –
5.5 References – – – – – – –
5.6 Appendix – – – – – – – –
Questionnaire – – – – – – – –
CHAPTER I
INTRODUCTION
Background of the Study
Ministries of Commerce and Industry and , Ministries of Education is indeed among the best ministries in Imo state Civil Service that propels the development of Imo state. Vision without action remains merely a dream and it is a vision with action that brings hope and succor to the society, it is the role of management to transform vision into reality. In Imo State Civil service is the management arm of government, and if the civil service performs below the standard expected of them, all the dream and vision will be in vein.
According to
Olusanya (1997:3) even the secretary who is looked upon as the pivot of any
organization cannot perform effectively in the government ministry.
To achieve growth in the organizational setup, the management required people who are creative, so as to assist the various organizational heads in turning their priorities into concrete realities. This can only be done if people who are involved in the skill of co-ordinating the development of people, information resources and technology. People who play the role of linking their bosses and the outsiders, by dealing with businesses that are transacted over telephone, manage and co-ordinate the executives appointments and prepare, preserve and transmits all types of communication and are ready to keep accurate and up to date records and information are employed. By virtue of his training, the secretaries are expected to posses mastery of the office skills (Ohakwe 2005).
This according
to the National Secretary Association is that what makes an efficient
secretary. In our present day office, the secretarial staff performs an
important role in the realization of organizational goals and objectives. The
occupies a leading role position in the operating and functioning of the
organization. The secretary in any organization is of great importance as they
embraces and cut across every sphere in life of the organization. They must
ensure efficient use of resources and at the same time, the long time
effectiveness in a changing environment, including being able to ensure
flexibility and adaptability necessary for changes to be achieved. In this era
of information and communication technology, the secretary should be compliant
and keep at pace with all the changes around then, since change is a constant
thing. Okoye (2000) stated that secretaries are important members of the
management team in business, industries, government, education, communication
media and other areas of human endeavours. This implies that secretaries duties
are mult-dimensional and they occupies a strategic and challenging positions in
the organization. Their ability to perform creditably or not, depends on a long
way to make the business of the organizations.
Despite the
roles and importance of the secretarial staff in an organization, there are
also some factors which are militating against the performance of secretaries
in an organization, particularly of secretaries in an organization,
particularly, the Ministries of Commerce and Industry and, Ministries of
Education . These factors make it difficult for the secretary staff to meet up
the demands by the organization. Secretarial profession is being erroneously
relegated to the background, probably due to varied opinions attached to it by
some un-informed people.
There is therefore the need to systematically investigate dominant problems posing threat to effective performance of secretaries in Ministries of Commerce and Industry and , Ministries of Education . Against this background, the question is, what factors are responsibly for ineffective performance of secretaries in the Ministries of Commerce and Industry and , Ministries of Education.
FACTORS THAT AFFECT THE EFFECTIVE PERFORMANCE OF SECRETARIES IN IMO STATE CIVIL SERVICE (A CASE STUDY OF MINISTRIES OF COMMERCE AND INDUSTRY AND, EDUCATION)
