ELECTRONIC BANKING IN NIGERIA: AN ASSESSMENT OF CHALLENGES AND PROSPECT FROM CONSUMER’S PERSPECTIVE (A CASE STUDY OF FIRST BANK OF NIGERIA PLC , KAURA NAMODA)

ELECTRONIC BANKING IN NIGERIA: AN ASSESSMENT OF CHALLENGES AND PROSPECT FROM CONSUMER’S PERSPECTIVE (A CASE STUDY OF FIRST BANK OF NIGERIA PLC , KAURA NAMODA)

ABSTRACT

The study was carried out in order to assess the challenges and prospect of electronic banking system in First Bank of Nigeria Plc Kaura-Namoda. The general introductory aspect shade more light on the essential of electronic banking. Many literature and academic publication from different authors in electronic banking, product emerging issues in electronic. In the course of this research, the researcher was able to find out that origin of electronic banking system is a conventional banking system which started in Nigeria in 1952. Also the prospect of electronic banking was looked into critically. Electronic banking improved the fortune of Nigeria Banks. This was achieved by adopting the CBN banking guidelines. The population sample size used for this study is Sixteen (16) comprises of top management, operations logistics and administrative departments, the research techniques use are questionnaires, observation and personnel interview. The research analysis of the study is simple percentage tools, precisely twenty (20) questionnaires were distributed only sixteen (16) were completed and retuned. The project work have and insight of various problems and made vital recommendation that would be of importance to First Bank Plc Kaura- Namoda.

TABLE OF CONTENTS

CHAPTER ONE: Introduction

1.  Background of the study     –        –        –        –        –        –        1
2. Statement of the problem     –        –        –        –        –        –        2
3. Objectives of the study         –        –        –        –        –        –        –        3
4. Significance of the study      –        –        –        –        –        –        4
5. Research questions     –        –        –        –        –        –        –        4
6. Scope and Limitation of the study  –        –        –        –        –        5
7. Historical Background of the case study   –        –        –        –        6
8. Definition of terms     –        –        –        –        –        –        –        7

CHAPTER TWO: Literature Review

2.0     Introduction –        –        –        –        –        –        –        –        9

2.1     What is electronic banking/E-banking –        –        –        –        9

2.2     Prospects of E-Banking systems in Nigeria – –        –        –        12

2.3     The Negative Effect        –        –                  –        –        –        18

2.4     Review of related literature-      –        –        –        –        –        21

CHAPTER THREE: Research Methodology

1. Introduction –        –        –        –        –        –        –        –        34
2. Research design     –        –        –        –        –        –        –        34
3. Population of the study   –        –        –        –        –        –        34
4. Sample size and sampling technique   –        –        –        –        35
5. Data collection instrument        –        –        –        –        –        –        35
6. Method of data analysis   –        –        –        –        –        –        36

ELECTRONIC BANKING IN NIGERIA: AN ASSESSMENT OF CHALLENGES AND PROSPECT FROM CONSUMER’S PERSPECTIVE (A CASE STUDY OF FIRST BANK OF NIGERIA PLC , KAURA NAMODA)