EFFECTS OF TECHNOSTRESS ON ORGANISATIONAL PERFORMANCE OF COMMERCIAL BANKS IN SOUTHEAST, NIGERIA

EFFECTS OF TECHNOSTRESS ON ORGANISATIONAL PERFORMANCE OF COMMERCIAL BANKS IN SOUTHEAST, NIGERIA

ABSTRACT

Although the evolution of ICTs has brought numerous potential benefits to the banking sector, employees often feel frustrated and distressed when they are not able to cope with the demands of organizational computer usage. Recent literature has named this technology-related stress ‘‘technostress’’. The study is on ef fects of technostress on organizational performance in money deposit banks in SouthEast Nigeria. This study therefore sought to determine the influence of workoverload on productivity in workers in SouthEast Nigeria,ascertain the extent of burnout stress on growth in commercial banks in SouthEast Nigeria, investigate the effect of computer phobia psychological factors on market shares in commercial banks in SouthEast Nigeria, establish the extent of perception of techno-complexity on creativity in commercial banks in SouthEast Nigeria and verify how techno-invasion could be managed to enhance innovation in commercial banks in SouthEast Nigeria. This study adopted survey research design. Simple random technique was used in selecting the money deposit banks used for the study. The selected money deposits banks are Access Bank Plc, Citi Bank Nigeria Ltd, Diamond Bank Plc, Eco Bank Plc, Enterprise Bank Plc Fidelity Bank of Nigeria Plc, First Bank of Nigeria Plc, First City Monument Bank Plc, Guaranty Trust Bank Plc ,Keystone Bank Ltd, Union Bank of Nigeria Plc, United Bank for Africa Plc and Zenith Bank Plc.A sample of 640 respondents was determined from the population of eight thousand eight hundred and seventy nine (8,879) drawn from the staff of the selected banks using Godden (2004) statistical formula. The sources of data for the study were primary and secondary. The main instrument used for primary data collection was questionnaire and interview. The secondary data were sourced from published journals, textbooks, internet and company’s annual report. The questionnaire was structured in five-point Likert scale in line with the objectives of the study. Content validity approach was used to ensure that the variables measured were all covered. The instrument was checked for reliability using test-re-test method. The result gave reliability co-efficient of 0.98% showing high degree of item consistency. The total number of the questionnaire distributed for this study was six hundred and forty (640) copies, while five hundred and sixty (560) copies representing 93% were completed and returned. The data generated from the field survey were presented and analysed using frequency distribution table and simple percentages. The hypotheses were tested using Pearson chi-square for hypotheses four and five. Simple linear regression was used for hypotheses one, two and three. The findings indicate that there was significant negative influence of workoverload on productivity in commercial banks in SouthEast Nigeria; Significant negative effect of burnout stress on growth in commercial banks in SouthEast Nigeria; Significant negative effect of computer-phobia psychological factors on market shares in commercial banks in SouthEast Nigeria; Great perception of techno-complexity on creativity in commercial banks in SouthEast Nigeria; Relaxation and stress inoculation training could be used to enhance innovation in commercial banks in SouthEast Nigeria. The study concludes that technostress sufferers should be made to adapt freely to their environment by the management of the banking industry as this will enhance efficiency and effectiveness and in-turn will lead to productivity.The study recommends that management should introduce tools that are user-friendly as this will make work easier and more interesting; management should give remuneration packages to their staff as this will enable their staff to have access to good health; enabling environment should be created in the banking industry as this will help their staff to adapt to their new found job as the over-bearing effect of technology usage has been found to cause tension, fatigue, burnoutstress,techno overload,techno complexity, techno phobia and technomania.

EFFECTS OF TECHNOSTRESS ON ORGANISATIONAL PERFORMANCE OF COMMERCIAL BANKS IN SOUTHEAST, NIGERIA