EFFECTIVENESS OF SECRETARY ON ADEQUATE TRAINING WITH MODERN EQUIPMENT

ABSTRACT

The study is on Effectiveness of Secretary on adequate training with modern equipment.

The need for secretaries to be trained with modern equipment’s in the world today is aimed at achieving the organizational goals.

The study examined closely with a view to identify the methods of training, types of training, objectives, needs, analysis, impact and assessing the result of training and development.

In carrying out the study, detailed explanations were made and the research work is divided into five chapters.

Historical background, statement of problem, justification for the study, significance study and research questions were dealt with in chapter one.

Chapter two was on literature review to confirm the variables of the study.

Chapter three contains the design used which several instruments such as questionnaires were used for collection of data.

CHAPTER ONE

1.1HISTORICAL BACKGROUND

People working in the offices in the past find it so today and working was so being due to the fact that certain modern amenities used in the offices today to and office workers were not in place.  As a result of this, the zeal to work in the normal trend so as to achieve the set goals by the organisation was not there.

The effectiveness of any organisation defends on the soundness of its workers.  As a result of this, the zeal to work in the office today has become quite interesting, motivating and enthausiatic because the modern office is well equipped.  The introduction of various modern machines which have greatly helped both the private and public enterprises to increase employees productivity. At this dispensation training of a secretary with modern equipment will enhance efficiency and effective performance of a secretary when discharging their legimate duly.

Training with modern equipment is very important expenses of manpower and resources development, whose relevance can never be over – emphasizes.  It becomes very necessary to train secretary with modern equipment so as to force the present and future challenges in dispensation of his legitimate duly.

Effective human resources development programme should be able to develop a secretary in the organisation for the purpose of improving productivities.

Actually development is a long term and more embracing programme that are meant to meet anticipated changes and the needs of an organisation as a whole. It utilizes a systematic organised procedure by which managerial personnel learn conceptual and theoretical knowledge for general purposes and it also aims at adding to the mills of workers, improving their knowledge and altering their attitude.  Thus training is a systematic development of knowledge, skills and attitude required by an individual to perform a specific or a given task.  It is a short – term process utilizing a systematic and organised procedure by which non-managerial personnel keeps technical knowledge and skills for a definite purpose (A. A. Lawal (1992:310)

All secretaries no matter the level of their education, previous training and experiences, still need to undergo training with modern equipment within and outside the organisation in which they are employed.  Since secretaries have responsibilities and are connected towards attaining the goals of the organisation, there is need for them to be trained and re-trained.

A properly planned procedure of meeting the training and development needs of secretaries need to be put in place irrespective of the type of job each secretary carries out.  Specialised training touching the diversions of the job is a responsibility, which the management has to perform.  For training and development to be successful and resending, secretaries must desire to be trained with automated machines and be willing to improve on their performance.  Once a properly and systematic procedure have been put in place, secretaries should avail themselves with such opportunities because this will definitely increase their feeling of self esteem and value to the organisation to which they belong and this prepares them to future requirements and more responsibilities.

The objective of any training programme is to master the activities and behaviour of jobs.  No matter the type of training programmes given to secretaries, they all have an overwhelming effect not only on the improvement of secretaries alone but also rewarding advantages to the organisation, that is practice, policies, rules and so on, which affect them and the organisation.

Secretaries should be able to develop the abilities to learn and adapt themselves to new work methods, work contents and work relationships, suffice this to say that these benefits to be derived from training an indispensable investment in human resources management which no organisation should ignore.

The need for training with modern equipment have come to an increasingly high demand considering the part and roles in plays in the growth in organisation as a means of maintaining acceptable level of performance recently, large organisation have been changing partly or entirely in several aspects.  Office services and methods are becoming complex and the output expected daily is also very high.  As a result of the above engaging, maintaining and retaining qualifies secretaries to cope with this increasing demand of the office is the interest of every organisation.  Thus office automation becomes a challenging opportunity involving machines and the harassing of natural resources so receive human beings from the problem of heavy physical till Business nowadays demand advanced secretaries skills in area of business communication, operation of office recalled machines and organizing ability.