EFFECTIVE COMMUNICATION AND ORGANIZATION EFFICIENCY IN CIVIL SERVICE (A STUDY OF IMO STATE MINISTRY OF HEALTH OWERRI)

Abstract

This study examines effective communication and organizational efficiency in civil service (A study of Imo state ministry of health Owerri). Communication can be viewed generally as interaction between persons or groups of person. Such interaction usually must originate from a source with message passed through a channel to the person to whom it is intended to (receiver) and must be capable of eliciting the response (feedback).this is enhanced through the use of appropriate  way to communication in our day  to day endeavour or in organizations so as to make our communication effective. The instruction used in this work was data collection questionnaire from workers who constituted the study. In the bias of above finding recommendations were made that communication must be goal-oriented and management should use formal report and management information system.

TABLE OF CONTENT

Title page

Certification page                                             ii

Dedication                                                      iii

Acknowledgement                                            iv

Abstract                                                         v

Table of content                                              vi

CHAPTER ONE

1.0. Introduction                                             1

1.1. Background of study                                 1

1.2. Statement of the problem                          7

1.3  objective of the study                                10

1.4  Research questions                                   12

1.5. Statement of hypothesis                                   14

1.6  Significance of the study                                   15

1.7  Scope of the study                                    16

1.8  Limitation of the study                              16

1.9  Definitions of terms                                         17

CHAPTER TWO

2.0  Literature Review                                      20

2.1  Introduction                                             20

2.2  Aim of communication                               25

2.3  Essential of communication                        28

2.4  Communication breakdown                        34

2.5  Effective Communication                                  37

2.6  Channels of Communication                       38

2.7  The problems of communication in the civil service 42

CHAPTER THREE

• Research design and methodology                     50

3.1. Introduction                                             50

3.2  Research design                                        51

3.3. Sources/methods of data collection             51

3.4. Population and sample size                         53

3.5. Sampling technique                                   54

3.6. Validity and reliability of measuring instrument    55

3.7. Methods of data analysis                                         55

CHAPTER FOUR

4.0. Presentation and analysis of data                       58

4.1. Introduction                                                    58

4.2. Presentation of data                                                59

4.3. Analysis of data                                               59

4.4  Interpretation of result                                     67

CHAPTER FIVE

5.0. Summary, recommendation and conclusion         70

5.1. Introduction                                                    70

5.2  Summary of findings                                        70

5.3  Conclusion                                                      72

5.4  Recommendations                                           73

       References                                                      75

       Appendix                                                        76

       Questionnaire                                                  77

CHAPTER ONE

• INTRODUCTION

The essence of this topic effective communication and organizational efficiency in civil service is to review the ways in which one person to another/receiver communicate effectively in our day to day activities. It is also for those who engaged themselves in office/parastatals. It also review the ways in which compensation can be broken down or barriers to effective communication, this is because communication is as important that without it, an organization cannot functions.

1.1  BACKGROUND OF THE STUDY

Communication is basic to an organization existence. It is one of the most common idea must be communicated before meaningful decisions  activities people engaged in, infact, feeling an can be made and it must continue if the objective of the organization is to be achieved.