EFFECT OF SECRETARY BOSS RELATIONSHIP ON ORGANIZATIONAL PRODUCTIVITY (A CASE STUDY OF SELECTED BUSINESS ESTABLISHMENT IN OWERRI IMO STATE)

EFFECT OF SECRETARY BOSS RELATIONSHIP ON ORGANIZATIONAL PRODUCTIVITY  (A CASE STUDY OF SELECTED BUSINESS ESTABLISHMENT IN OWERRI IMO STATE)

ABSTRACT

This project on “the effect of Secretary-boss Relationship on organizational Productivity (A case study of selected business establishment in Owerri Imo State)”. The secretary plays the role of improving the quality of relationship between her boss and all the members of the organization. The main objective of this project is to enable the readers at large to have full understanding of the secretary role and executive role in organization.

CHAPTER ONE

1.1 INTRODUCTION/BACKGROUND OF STUDY

From the creation, man has been a social being. He could not afford to stay alone, hence God created for him a helpmate. From then on, man has come to rely on interactions with his fellow men and his environment for survival and achievement of his aims for life to be meaningful, he has to relate to others by way of communication and be responsive as well as in order to impart his ideas and feelings. The boss is not an exception, he has to relate positively with his secretary in order to accomplish the organizational goals and objectives.

In the modern organization, the importance of the secretary-boss relationship on organizational productivity. This is so because, the two personalities are the pivot around which the functions of the organization revolves.

The secretary-boss relationship in the right perspective and context could be seen as a mutual bond, binding the secretary-boss I their quest for effective staff management and increased productivity, aimed at accomplishing the organizational set goals. According to Hanna, Pohem and Tilton (1973) a secretary is an assistant to an executive, possessing mastery of office skills and ability to assume responsibility without direct supervision, who displays initiative, exercise judgment and makes, decision within the scope of her authority her.

Secretary plays a vital role in the organization. She organizes, supervises and controls the junior cadre of workers. The secretary acts as a co-coordinator between the subordinates and the management. She makes sure that there is no gap in communication between the two. This is because, if there is a breakdown in communication, attainment of goals becomes difficult. Subordinates must be informed to enable them know who to report to.

EFFECT OF SECRETARY BOSS RELATIONSHIP ON ORGANIZATIONAL PRODUCTIVITY  (A CASE STUDY OF SELECTED BUSINESS ESTABLISHMENT IN OWERRI IMO STATE)