CHAPTER
ONE
INTRODUCTION
Hotel is a building that provides lodging,
meal and other services to the traveling public, provided they are in a
position to pay and is in a fit condition to be received. Hence, the hotel
provides foods, beverages and lodging to travelers and other paying guest.
The
hotel industry is perhaps, one of the oldest commercial endeavors in the world.
The first inns have existed since ancient time (e.g. along the Roman road
system during the Roman Empire) to serve merchants and other travelers.
Medieval European monasteries operated inns to guarantee haven for travelers in
dangerous regions. The spread of traveling by stage coach in the 18th century
stimulated the development of inns, as did the industrial revolution. The
modern hotel was largely the result of railroads, when traveling for pleasure
became widely popular, large hotels were often built near railroads stations.
The
real growth of the modern hotel industry took place in the United State of
America in 1794. The real boom in hotel building came in the early twentieth
century. This period also saw the beginning of chain operations under the
guidance of E.M.(European Monasteries), who started by involving in
investments, big profits and trained professional to manage the business. The
management of the hotel system was virtually left in the hand of the front
offices. The office in a hotel is the department responsible for sales of hotel
rooms, through systematic method of reservation followed by registration and
assurance of the rooms to the customers, this was done manually. This was
boring and cumbersome, and has remained boring and cumbersome in hotels that
still operate manually today.
The
development in hotel management continued gradually until recently when
computer was invented as an electronic device that accepts input, manipulate
data and produces information which is the output as required. Therefore a
hotel which operates a computerized system will ensure that the program carries
provisions for different tariffs, location and individual guest reference.
- STATEMENT
OF PROBLEM
Sales
and services are the fundamental tools in any business organization the profit
and loss of any business depends on detailed information on sales and services
made to aid in decision making and implementation, if accountability is not
checked, then the business is sure to collapse, as a result in an any retail
and hospitality business there
is a need
for a system
that gives feedback
to the management to
aid decision making,
this is where
computerized hotel management
system comes handy. We have too many problems associated with the manual
system used which include:
- It takes more time to reserve room. So performance of the
current system is slow.
- Difficulty in handling data accurately, security of data,
data lost and viewing by unauthorized person.
- Retrieving information like reports and queries is very time
consuming and almost impossible practicably if time is considered.
- Searching records of individual guest or customer takes
time. (Update, Delete, and Edit), these types of method are not accessible
using the manual method.
- OBJECTIVES
OF THE STUDY
This
project focuses mainly in computerization of hotel reservation management
consequent upon numerous problem faced by manual handling of hotel information.
The objective of this study is thus to design and develop an online hotel reservation
management system that will:
- To provide an easy way to automate information about the day
to day activities of hotel such as record of attendance, computing of bill, tariff plan, as well as online facility
for checking availability of rooms, ordering of food and also booking of the
room and event hall.
- Facilitate increase in productivity, decrease paperwork, and
ability to analyze trouble spot.
- To maintain security and secrecy of the hotel details.
- To provide accurate data when it is required.
1.4 SIGNIFICANCE OF THE STUDY
The
study is primarily aimed at increasing efficiency in operation, reducing
time and
running cost, monitoring
and the recording
of the activities
and total administration in hotel
by introducing a
web-based Hotel reservation system
Besides,
this study is significance because its conclusions would be useful to:
1.
Human Resources Managers in the hotel and restaurants business
2.
The Federal, State and Local Government
3.
Scholars in the field of hotel and restaurant management
CHAPTER
TWO
2.0 LITERATURE REVIEW
2.1 INTRODUCTION
Hotel
Management System operates a global online hotel reservation system for business
and leisure travelers. To compete with the international e-marketplace, a great
deal of attention should pay towards the optimization of user requirements to
generate recommended hotel alternatives.
In
general sense, hotel management is the way of maintaining different activities
of a hotel where a number of staffs are engaged to perform a number of these
activities. At first let us take a glance to an ordinary hotel. For hiring a
room in this type of hotel, the client needs to meet with the receptionist to
collect the information of hotel facilities,after that he is to fill up the pro
forma provided by the hotel authority, then he has to pay the defined amount of
money and is offered room key for his/her rented room. He/she then finishes the
formalities of a reception zone through these undergoing customs Karolina, Chen (2003).
But client always wants greater privacy and reliable security. So the author developed an intelligent e-marketplace for the tourism based on fuzzy to serve the customers who wants to travel but has no idea about the accommodation. This system is global in the sense that anyone can use this to find the appropriate hotel according to his/her affordable means Safanni O (2011). The details of the hotel management systems including the franchising, casinos, healthSpas, payroll, credit, accounting control etc.
DESIGN AND IMPLEMENTATION OF ONLINE HOTEL RESERVATION SYSTEM A CASE STUDY OF MODOTELS HOTEL ENUGU
