DESIGN AND IMPLEMENTATION OF AN ONLINE SURVEY SYSTEM FOR A TELECOM ORGANIZATION A CASE STUDY OF NITEL NIGERIA LIMITED ENUGU BRANCH

ABSTRACT

In our present society, telecom is more or less the “cannot – do – without” that people always say and the strength of every successful business generally.

            The impact of this can be felt in the life of individuals, homes and government establishment, without adequate telecom network every activity is useless (paralyzed).countries all over the world has telecom industry whose duty it is to acquire telecom lines and distribute it equally among the populace of the nation. Most companies need great strength or determination to make it work.  In Nigeria the button for telecom distribution network is given to Nigeria Telelecom limited (NITEL) 

            This project work research into the procedure and criteria involved in the Online Survey in inhabitants of Enugu by Nitel. In Nigeria today NITEL is having a very big problem with lines survey due to the fact that it is speculated that lines available to NITEL cannot comfortably go round the country. In the process of this research it was found out that the real problem NITEL is facing were made in the problem, which at the end resulted in the arrival of solution to the problem. A new computerized design, which will always use the available lines at any time to equitably meet the demand of telephone line subscribers in the country; this computerized design is more accurate, reliable even easy to use and comparatively cheap

TABLE OF CONTENTS

Title page

Certification

Dedication

Acknowledgement

Abstract

Table of contents

CHAPTER ONE

1. Introduction
   1. Statement of problem
   1. Aims of the study
   1. Objectives of the study
   1. Scope of the study
   1. Limitation of the study

CHAPTER TWO

2.0       literature review

CHAPTER THREE

3.0       Analysis of the existing system

• Method of data collection
  • Reference to written document
  • Input, process, output analysis
  • Problems of the existing system
  • Justification of the new system
  • Information flow diagram.

CHAPTER FOUR

4.0       The design of the new system

• Output specification and design
  • Input specification and design
  • File design and structure
  • Procedure chart
  • System flow chart
  • System requirement
  • Manpower

CHAPTER FIVE

5.0       Implementation

• Program design
  • Program flowchart

CHAPTER SIX

6.0       Documentation

• Loading the language
  • Loading the new program
  • Running the program
  • Operational guide line
  • Option selection

CHAPTER SEVEN

7.0       Recommendation

• Conclusion

Reference

CHAPTER ONE

1.0       INTRODUCTION

Survey, in statistics, is a method of collecting data in which people are asked to answer a number of questions (usually in the form of a questionnaire). An opinion poll is an example of a survey. The reliability of a survey’s results depends on whether the sample of people from which the information has been collected is free from bias and sufficiently large Online Survey System for telecom is used to investigate different aspect of telecommunication.

Telecom is so important to the world’s activities. People who are

separated by distances can effectively and conveniently reach one another to do business together through telecom. This is therefore very necessary that every government provided enough and adequate telecom for it’s citizens so that they will have a sense of belonging in the Global world.

The so-called western countries are where they are today because they realized

the importance of telecom and followed it up with better (good) approach. The major problems in the so-called under developed countries are their nonchalant effect on the economy.

Our country Nigeria is still in the “dark” age because they have failed to appreciate and fully embrace telecom in its fullness. The sole telephone line subscriber (NITEL) in Nigeria today had failed to provide enough lines for its citizenry and the available ones are not distributed equally so that every citizen will have a share of the “essential commodity”.

The mode of telephone lines survey by NITEL is inconsistent and unreliable in the sense that NITEL has failed to strictly follow the criteria laid down by it’s management in Online Survey. Recently, NITEL has cut down it connection fees but problem of Online Survey still persists. This why I chose to write this topic with a view of the coming out with a lasting solution to the work on the neck of NITEL, which affects the country today and it decreased the rate of development.

1.1       STATEMENT OF THE PROBLEM.

Lines that are available in the nation today are not enough to serve the teaming population and among the available line, many are faulty because of lack of maintenance. Our government is not given enough funds to NITEL management.

NITEL is crying daily for insufficient line, but with all this more than one line are allocated to some individuals

The Network of NITEL cabinets are no longer useful and the under-ground cable system is no more serving the population currently in the society.

NITEL is finding it difficult to maintain the identity and record of its subscribers, this makes it impossible for them to know the people line are allocated to and those people lines are not allocated to.