DESIGN AND IMPLEMENTATION OF A COMPUTERIZED HOTEL FRONT OFFICE MANAGEMENT SYSTEM A CASE STUDY OF HOTEL PRESIDENTIAL ENUGU.

ORGANIZATION OF THE WROK

Chapter one of this project explains what the project is all about. It deals with the aims and objectives of the projects, the statement of the problems, the importance of the study, limitations of the study and other information are included in this chapter.

        Chapter two details fully the literature review of this project it gives adequate information on Hotel and its activities. More light is shed on the project.

        Chapter three highlights the existing system and its objectives. The input, process and output analysis is also highlighted. The problem of the existing system is also mentioned in this chapter

        Chapter four details the design of the new system. the necessary software and hardware requirements for implements of new system are mentioned here. The input and output specifications and their design and file system are shown. System and program flow chart are drawn here.

        Chapter five, program is written and tested and was found suitable for the new system.

ABSTRACT

This project “Hotel front Office Management System” tends to deal with the system of all the information needs of the different sections of a hotel. The hotel presidential ltd (which is a large and fast growing hotel) has because of its size and location, made its mark in the tourism industry in the city. Most times, the hotel runs into problem of getting necessary information in the sections of registration of guest, guest bookings and reservation, check in and check out process of a guest, and other sections of the hotel which include the accounts and security sections.

        In essence, the study led to the development of “Hotel-info package” which will help a long way in reducing the problems encountered by the entire management and staff of the hotel. The power of the package is also seen in the area where time is of great importance. The package helps immensely in eliminating wasted time in the operation of the hotel service thereby enhancing effective customer service.

        All these form the substance of this work, chapter six deals with the documentation.

        Chapter seven details the outcome of the study. The project is recommended to various field.

TABLE OF CONTENTS

TITLE PAGE

CERTIFICATION

DEDICATION

ACKNOWLEDGEMENT

ABSTRACT

ORGANIZATION OF THE WORK

TABLE OF CONTENTS

CHAPTER ONE: INTRODUCTION

STATEMENT OF THE  STUDY

AIMS AND OBJECTIVES

SCOPE OF DELIMITATION

LIMITATION

ASSUMPTION

DEFINITATION OF TERMS

CHAPTER TWO: LITERATURE REVIEW

CHAPTER THREE: DESCRIPTION AND ANALYSIS OF THE EXISTING SYSTEM.

FACT FINDING METHODS USED

ORGANIZATION STRUCTURE

OBJECTIVES OF THE EXISTING SYSTEM

INPUT, PROCESS, OUTPUT ANALYSIS

INFORMATION FLOW DIAGRAM

PROBLEMS OF THE EXISTING SYSTEM

JUSTIFICATION FOR THE NEW SYSTEM

CHAPTER FOUR: DESIGN THE NEW SYSTEM

OUTPUT SPECIFICATIONS AND DESIGNS

INPUT SPECIFICATIONS AND DESIGN

FILE DESING

PROCEDURE CHART

SYSTEM REQUIREMENTS

CHAPTER FIVE: IMPLEMENTATION

PROGRAM DESIGN                                                         5.1

PROGRAM FLOWCHARTS                                                       5.2

PSEUDOCODS                                                                 5.3

COURCE PSM                                                                  5.4

TEST RUN                                                                       5.5

CHAPTER SIX: DOCUMENTATION

SYSTEM DOCUMENTATION

PROGRAM DOCUMENTATION

USER DOCUMENTATION

EASOR HAVING

CHAPTER SEVEN: CONCLUSION AND RECOMMENDATION

CONCLUSION

RECOMMENDATION

BIBLIOGRAPHY

APPENDIX

CHAPTER ONE

INTRODUCTION

The hotel front office management system in Nigeria is nothing to write home about. Apart form the five star hotels which are owed by the government, other smaller hotels owed by individuals do not keep to the standard needed for hotel operations.

        This is because the only reason for the setting up of a hotel is to maximize profit. They do not take into account the welfare and condition of their customers. This result in many of their customers not being satisfied after their stay in these hotels due to poor management and time wasting in the flow of information within and outside the hotel environment. Hotel presidential ltd will be used as my case study in examining the effect of computerization of hotel front office management system in our different hotels.

        Hotel presidential ltd is one of the well known hotel in Enugu. It is located at No. 1 presidential road Enugu. The administration of hotel presidential is as follows: Executive Director, Board of Directors, Managing Director, Head of Department/ supervisors and staff. Make up of the firm are Admin. Dept, Account Dept.   reception, cash office, business centre telephone exchange, restaurant, bar, house keeping laundry, gardeners, reception waiters, store dept. driver section, kitchen dept, car hire section and security dept.

DOCUMENT INTEGRITY:

        This is viewed in the context of the safety, invalidity of the records in the document files used in the report generation. In terms of safety, the nature of the system (manual) makes it vulnerable to theft, fire or accidental destruction. This makes the system unsafe as the time needed to replace lost data or files in enormously large.

COST : This is the greatest problem of the hotel. The hotel tends to loose a lot of money running the hotel manually.

TIME: Going by the present system of operation, time is consumed in the handling of operation and management of information in the hotel.

These problems and many other not listed above due to limitations, form the basis of this write – up .