CONFLICT MANAGEMENT IN GOVERNMENT ORGANIZATIONS(A CASE STUDY OF ENUGU STATE HOUSING DEVELOPMENT CORPORATION (ESHDC)

CONFLICT MANAGEMENT IN GOVERNMENT ORGANIZATIONS

(A CASE STUDY OF ENUGU STATE HOUSING DEVELOPMENT CORPORATION (ESHDC)

ABSTRACT

Organizations by their nature have built in conflicts, provided human beings come together for the purpose of achieving a goal. The mere fact that organizations make decision could cause conflicts. Conflict management in government organizations is worth investigating because the existence of conflict in an organization be it, public or private can affect among other things effectiveness and efficiency of such organization partnership wind-up, churches have broken away because they were unable to manage their conflict for instance, the Nkalagu cement company at Nkalagu now in Ebonyi State, research proved that it could not continue production due to inability to manage conflict of interests of the Eastern State, in the administration and control of the cement company. This study is interested in conflict management in government organization and           Enugu          State Housing Development Corporation in was chosen as a case study. Due to the need for organizations in human life, the earlier conflicts are resolved or property managed the better for the society, in this study data were collected through oral interview and to the management staff of Enugu State Housing Development Corporation. Eight research questions were of percentage as the most appropriate method of analyzing the data collected. It appears that the sources of conflicts in the corporation were mainly take interdependence and power tussle and the main resolution technique employed were getting the aggrieved leaders and resolving it with them, authoritative command identification of problem and choosing the strategy to adopt. The research has commended confrontational strategies for the resolution of organization conflict, in addition to organizational redesign and expansion of resources.

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE

Introduction

background of the study

statement of the study

objective of the study

research question

significance of the study

scope of the study

limitation of the study

definition of major terms

references

CHAPTER TWO

Review of literature

meaning and nature of conflict

coordination of work as a source of conflict

change as a source of conflict

conflict between management and board

decision making as a source of conflict

manifestation of conflict in organization

Techniques for managing conflicts.

Summary of literature review

References

CHAPTER THREE

Research methodology

research design

area of study

population of the study

sample and sampling technique

instrumentation

method of data collection

method of data analysis

References

CHAPTER FOUR

interpretation, presentation and data analysis

4.1     analysis of data

CHAPTER FIVE

5.0     discussions of findings, summary, conclusion and recommendation

5.1     discussion of findings

5.2     summary

5.3     conclusion

5.4     recommendation

5.5     bibliography

Appendix

CONFLICT MANAGEMENT IN GOVERNMENT ORGANIZATIONS

(A CASE STUDY OF ENUGU STATE HOUSING DEVELOPMENT CORPORATION (ESHDC)