COMMUNICATION PROBLEMS IN NIGERIA PUBLIC SERVICE (A CASE OF IMO STATE CIVIL SERVICE)

Abstract

The success of any organization has been attributed to effective communication within and outside it. This is more so in a state where the growing need for communication for their full participation in the development project is vital. The researcher also noticed a barrier in the formulation and implementation of policies, which include lack of knowledge about the preferences and beliefs of members of an organization. In order to remove all the necessary impediments to effective communication, officers would be expected to ensure that information is truly and honestly transmitted to persons that requires them within and outside the environment. The factors that impede effective communication in Imo state civil services are critically examined and suggestions for the improvement of the communication system are made.

TABLE OF CONTENTS

Title page

Certification                                                           ii

Dedication                                                             iii

Acknowledgement                                                  iv

Abstract                                                                v

Table of contents                                                    vi

CHAPTER ONE

1. Introduction                                             1

1.1          Background of the study                                  1

1.2         Statement of problems                              5

1.3         Objectives of the study                              8

1.4         Research questions                                   9

1.5         Significance of the study                            10

1.6         Scope of the study                                    10

1.7         Limitations of the study                             10

1.8         Definition of terms                                    11

CHAPTER TWO

• Literature Review                                      13
• Introduction                                             13
• The role of communication                         16
• Definition by the scientific management   School         18

• Henry Fayols point on communication          19
• Solution to communication problem            20
• System school definition on communication  21
• Emphasis laid by the three schools                     22
• Communications attempt on civil service      23
• Two classes in the civil service                    24
• How poor communication affect civil service 25
• Dr. Inya’s communication                          26

References

CHAPTER THREE

• Research design and methodology                     29
• Introduction                                             29
• Research design                                        29
• Sources/Methods of data collection                    30
• Population and sample size                         30
• Sample technique                                     31
• Validity and reliability of measuring

              Instrument                                              31

• Method of data analysis                             32

CHAPTER FOUR

• Presentation and analysis of date                33
• Introduction                                             33
• Presentation of data                                         33
• Analysis of data                                        40
• Interpretation of result(s)                          43

CHAPTER FIVE

• Summary, conclusion and recommendation  45
• Introduction                                             45
• Summary of findings                                 45
• Conclusions                                              46
• Recommendation                                      47

References                                               49

Appendix

CHAPTER ONE

• INTRODUCTION
• BACKGROUND OF THE STUDY

The problem of developing countries encompass ideological, structural, material and human resources, issues and their interact. Communication resources are used for various purposes informing, instructing, persuading and establishing dialogue.

In a similar circumstance, the establishment of an organization does not rely on the critical tasks of bringing the establishment into being, making of work, articulating the raw materials and transferring the raw materials into finished products, but also the use of effective communication system within the organization consequently management takes great paints to draw a notable organization for easy communication flow.

Federal, state and local governments in the country are reputable large organizations that carte for the interest of their citizens. They formulate policies that affect the citizens and implement them. They maintain peace and security that create a good atmosphere that make it possible for people to engage in necessary and viable economic activities in the society.

The success of government, like other reputable organization rest on good leadership, which provides an effective communication system throughout the length of the country for the citizens to know the activities and responsibilities of their government. Hence the establishment of public relations, departments, national orientation agency )NOA) and other arms of government that relate direct with the people to keep them abreast of the day to day working of the government.

The important role Imo state government plays in administration of the state had captured the interest of the various arms of government in the implementation of her programme for the welfare of her citizens. The internal organization structure of the systems has given a clear concept of “authority” whereby relationship exists between “superior” and “subordinate” officers. In this arrangement framer and transmits decisions with the expectations that they will be accepted, such decisions and its conduct is determined by them. The problem of transmitting decisions lies on the ability of officers to communicate the required information to the officer expected to deal with the matter and to other members of the organization whose behaviour it is supposed to influence. It implies that power may only be exercised within limits agreeable to subordinate. In other words, rational legal authority arises out of the office, or position of the persons in authority as bounded by the values and procedures of the organization.