CAUSES AND REMEDIES TO JOB DISSATISFACTION AMONG SECRETARIES IN SELECTED PRIVATE AND GOVERNMENT ESTABLISHMENTS

TABLE OF CONTENT

Title page                                                     i

Approval page                                               ii

Dedication                                                    iii

Acknowledgment                                           iv

Abstract                                                       v

Table of content                                            vi

Chapter one

1. Introduction                                          1
   1. Background of the study
   1. Statement of the problems                      4
   1. Purpose pf the study                               5
   1. Research questions                                 6
   1. Significance of the study                         6
   1. Scope of the study                                 7

Chapter two

• Review of related literature                      8
  • The concept of dissatisfaction
  • Lack of modern office facilities in organizations  11
  • Effect of uncomfortable environments     13
  • Some minor jobs which secretaries are

         reduced to undertake by their bosses      14

• Adequate languages secretaries lack that limit

          their jobs                                           16

• Summary of literature reviewed              18

Chapter three

• Research methodology                            20
  • Design of the study                                20
  • Area of the study                                   20
  • Population of the study                           21
  • Sample/sampling techniques                    21
  • instrument for data collection                   21
  • Method of data collection                         23
  • Method of data analysis                           23
  • Decision rule                                          24

Chapter four

• Presentation and analysis of data              25
  • Research question 1                               25
  • Research question 2                               28
  • Research question 3                               29
  • Research question 4                               31
  • Research question 5                               32
  • Discussion of findings                             34

Chapter five

• Summary of findings, conclusions and recommendations 37
  • Restatement of the problems                     37
  • Summary of findings                                38
  • Conclusion                                              40
  • Recommendations                                    41
  • limitation of the study                              42
  • Implication for further research                  43
  • Suggestion for further research                  44

References                                              45

Appendix I                                               47

Appendix II                                           52

Appendix III                                         54

Appendix IV                                          55

Appendix V                                           56

Appendix VI                                          57

ABSTRACT

This research work was deigned to find out the causes and remedies to job dissatisfaction among secretaries in selected private and government establishments in Imo state. Seventy (70) of the secretaries were used as the sample of the study. The instrument for data collection used was the questionnaire, which consists of 5 research questions. The result of the study showed that job dissatisfaction emanated from secretary’s job relationship and environment and have a lot of effects to secretaries but could be managed when a clear job descriptions and definition are made. Conclusions were based on the result of the findings while recommendations were proffered based on the conclusions drawn from the findings.

CHAPTER ONE

1.0            INTRODUCTION

1.1 Background of the Study

       The dream of every establishment is to achieve its set out goals, therefore, employers need secretaries who will give them the best of their services and the secretaries also need to employers who will satisfy their purpose of employment.

Whenever this set out goal and objective are lacking , it result to job dissatisfaction.

Okereke (2003) stated that, may boss? Today do not realise that  the secretarial service go a long way in helping them perform their duty. They felt that they can work effectively without the secretary. This bring about anxiety and dissatisfaction to some secretaries hence  they would want to change to other profession.

Therefore, a secretary is supposed to be provided with an atmosphere that would encourage and stimulate maximum efficiency and satisfaction. The  average secretaries will be happy to have  their area of  responsibility and authorities overlapped because of lack of proper definition, it creates unnecessary conflicts, stress and dissatisfaction which retard productivity in any establishment.

Isiaku (2009), stated that offices and its appearance, condition of work, job security, materials available and their location, medical care, relationship among the members of staff, the employee remuneration and other social welfare are recognized to be the main element in every organisation.

The nature of work environment invariably, has direct effect on the morale and states of healthy of secretary, hence his general performance in the discharge of his duties is highly determined by office environment.